Automotive Service BDC Representative

About the role

Aloha Kia Leeward, a Ken Garff Automotive Dealership, is seeking a Part-Time Automotive Service BDC Representative who embodies the core values of the company: Respect, Intelligence, Greatness, Honesty, and Teamwork.

Responsibilities

• Answer all customer calls promptly and professionally
• Determine customer’s primary concern and schedule the necessary appointment
• Communicate with each customer in a manner that leaves them feeling comfortable and informed every time
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services and needs of the dealerships
• Establish and maintain great customer relationships that encourage repeat and referral business
• Work as a team player and uphold the company’s standards of professionalism and integrity

Requirements

• Previous inbound/outbound customer service, call center, or sales experience a plus
• Proficient computer skills, ability to manage multiple systems, and ability to type 40 + wpm
• Must be energetic, enthusiastic, and team oriented
• Strong customer service skills: problem solving and communication (written and verbal)
• Strong record of positive customer satisfaction
• High School Diploma or equivalent
• Must be 18 years or older and be authorized to work in the U.S

Qualifications

Comprehensive training will be provided.

Skills

None specifically listed, but strong customer service and communication skills are essential.

Benefits

Competitive compensation package including a $20.00 hourly wage plus monthly incentives, paid time off, 401k with company match, medical, dental, vision, short and long-term disability, AD&D and life insurance, and an annual bonus program.

Pay

$20.00 hourly

Schedule

Part-Time position