Automotive Sales/BDC Representative

Responsibilities

• Manage all incoming internet leads, text messages, and phone leads through the CRM tool Set
• Confirm and execute follow up on customer appointments, with the aim of rescheduling no-show ones
• Maintain consistent communication with appropriate managers and salespeople regarding appointment activity
• Cultivate relationships with existing customers via phone and email, improving customer loyalty
• Develop a sales and business opportunity pipeline through networking, cold calling, and referrals
• Collaborate with the sales department to develop and enhance strategies and techniques
• Follow up with customers in a manner that leads them to visit our dealership
• Exhibit ethical behavior, ensure supreme customer satisfaction, and maintain honesty in all customer interactions

Requirements

• Motivated individuals with excellent customer service skills and a relentless drive for success
• Prior experience in sales, a call center, or a Business Development Center (BDC) is strongly preferred
• Essential communication skills, including robust computer and phone skills, experience in appointment setting, and great communication skills via phone, text, and email
• Exemplary organizational skills and multi-tasking ability
• A collaborative spirit

Benefits

• 401k
• Paid Vacation
• Medical
• Dental