Automotive Parts Returns Claim Specialist

About the role

The Parts Returns Claim Specialist plays a vital role in the accurate and efficient handling of returned parts within our Wholesale Parts department. This position manages return orders, issues customer credits, and maximizes manufacturer return claims to help reduce scrap. The specialist also supports daily operations by processing parts orders, fulfilling internal dealership requests, handling customer cores, and submitting warranty claims. They collaborate with inside sales to address inventory questions, process returns from drivers, match purchase orders, and maintain bin accuracy.

Responsibilities

• Manage return orders and issue customer credits
• Maximize manufacturer return claims to reduce scrap
• Support daily operations by processing parts orders, fulfilling internal dealership requests, handling customer cores, and submitting warranty claims
• Collaborate with inside sales to address inventory questions, process returns from drivers, match purchase orders, and maintain bin accuracy
• Unload, transport, and stock parts in the warehouse using equipment such as a wave machine, forklift, and stock chaser
• Consistently follow established procedures to ensure safety and operational efficiency

Requirements

• High School Diploma or equivalent
• Valid Driver's License with acceptable driving record
• Ability to pass a pre-employment screenings, background check, drug screening, physical lift test

Company Benefits

• Health Insurance: Medical + Health Savings Account, Dental, Vision
• Life Insurance
• Long-term and Short-term Disability Insurance
• Retail Savings Plan: 401K Plan with company match
• Paid Time Off
• Paid Holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day
• Bereavement Pay
• Employee Assistance Program
• Additional Perks & Rewards: New Employee Referrals Bonus, Customer Referral Bonus, Employee of the Month Bonus, Employee Appreciation Week, Employee Discounts, Woodhouse Family Insurance
• Growth Potential: Opportunities to be promoted within our company, Tuition Assistance Program, Automotive Technician Paid Manufacturer Training

Why Join Woodhouse?

We're committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, genetic information, pregnancy (including childbirth or related medical conditions), or any other characteristic protected by applicable law.