Returns Specialist

About the role

Join our growing heavy-duty truck parts team and play a key role in delivering outstanding customer service as an RMA & Claims Specialist. You'll manage product returns, warranty claims, and customer resolutions while working closely with customers, suppliers, and internal teams.

Responsibilities

• Deliver excellent customer service.
• Process returns (RMAs) and warranty claims.
• Investigate product, freight, and shipping issues.
• Coordinate solutions with customers, vendors, and warehouse teams.
• Issue credits, replacements, and claim resolutions.
• Maintain accurate records and track claim status.
• Help identify opportunities to improve product quality and customer satisfaction.

Requirements

• Strong organizational and communication skills.
• Attention to detail and problem-solving ability.
• Customer service, claims, logistics, or automotive/heavy-duty parts experience preferred.
• Ability to thrive in a fast-paced environment.

Benefits

• Competitive pay and benefits.
• Growth and advancement opportunities.
• Collaborative team environment.
• Opportunity to make a direct impact on customer satisfaction and operational success.

Job Location: Joplin, MO | Industry: Warehouse / Distribution