Returns Specialist

About the role

At Propper International, we're always looking for people who take pride in their work and want to be part of something meaningful. Even if you haven't seen our name, you've likely seen our products. Since 1967, we've manufactured over 120 million garments for the U.S. military, law enforcement, and public safety professionals. We're not just a retail brand—we think and operate like a contract manufacturer. For us, it's all about quality, function, and value.

Responsibilities

• Process returned items and ensure accurate documentation.
• Evaluate product condition and eligibility for refund, replacement, or disposal.
• Issue refunds or coordinate replacement shipments per company policy.
• Collaborate with customer care to resolve return-related concerns.
• Maintain detailed return records and analyze trends for process improvement.
• Manage disposition of returned goods (repair, restock, or scrap).
• Update inventory systems to reflect return transactions.

Requirements

• A high school diploma or GED.
• Previous experience in returns processing, inventory control, or customer service preferred.
• Strong attention to detail and problem-solving skills.
• Ability to work independently and handle multiple tasks.
• Proficiency in Microsoft Office; experience with returns/inventory software a plus.
• Effective written and verbal communication skills.

Physical Demands

• Ability to lift and move returned items (up to 50 lbs.).
• Stand for extended periods during return inspections and processing.
• Perform repetitive tasks including item checks and data entry.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and holidays.
• Employee discount program.

Location

This position is based in Dickson, TN, home to our main distribution center.