Auto Claims Support Specialist

About the role

As a Flexcar Auto Claims Support Specialist, you'll act as the primary liaison between our members and our internal/external claims and incident partners. You'll provide world class member service while managing the entire damage recovery process, including reviewing past, current, and future incident reports to ensure member incident reports are processed efficiently with an eye toward improving damage fee recovery. Your role also includes providing reports and status updates to enhance tracking efforts.

Responsibilities

• Triage incident reports to ensure our members and our field teams know what to expect
• Consult with members both over the phone and via email to gather information on their incident
• Review claims files for completed incident reports, damage assessments, deductible invoices, and trigger subrogation reviews
• Act as a liaison between our market team, damage writers, third party claims administrator, and our members
• Review customer history and incident details, balancing low-risk and low-damage cases against standard eligibility guidelines
• Identify escalation paths to ensure fast resolution of claims by working in tandem with Care, Security, Risk, Billing, and Field Operations teams
• Process customer billing notifications and invoices in a timely manner
• Audit claims, invoices, payments, and payment plans to ensure successful damage recovery
• Be adaptable to new initiatives and contribute with new ideas and ways we can better service our members while enhancing damage fee recovery

Requirements

• Previous claims or first notice of loss experience required
• Being an effective multitasker with strong time management skills
• Tech savviness – you'll be using multiple internal and external systems to manage your daily tasks
• Ability to work in a customer-centric environment
• Excellent verbal and written communication skills
• Operating as a team player in a fast-paced environment
• Flexibility to work days, evenings, weekends and/or holidays
• Willingness to work outdoors (weather and other conditions vary)
• Valid driver’s license and an acceptable driving record (per company standards)
• At least 18 years old

Benefits

• Accrual of up to 80 hours of PTO in the first year (increasing with tenure)
• Paid Sick Leave in accordance with California and applicable local law
• Company-paid holidays
• 401(k) with company match (Day One eligibility)
• Medical, dental, and vision coverage (Day One eligibility)
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Life and disability insurance
• Weekly pay
• Uniforms provided
• Employee referral bonus
• Employee discount on Flexcar services

Pay

The hourly pay range for this position in California is $27.00 – $29.50 per hour. This range represents the reasonably expected pay range for this role within California. Actual compensation will be determined based on: Experience, Skills and competencies, Geographic location, Internal equity considerations. This position is paid on an hourly basis and is eligible for overtime in accordance with California wage and hour laws. Full benefits are eligible Day One.