Automotive Parts Specialist

About the Role

As a NAPA Automotive Parts Specialist, you’ll provide and source parts for specialized equipment, assist team members and customers with parts knowledge, deliver outstanding customer service, and thrive in a fast-paced environment. This role is ideal whether you're building a career as a Parts Specialist, seeking flexible day or night shifts, or exploring future opportunities within NAPA.

Responsibilities

• Source and provide parts for specialized fleet equipment.
• Assist NAPA team members and answer customer questions using your parts expertise.
• Deliver high-energy, customer-focused service in a fast-paced setting.
• Ask targeted questions to ensure accurate parts research and sourcing.
• Inform customers about parts availability.

Requirements

• Valid Driver’s License.
• Previous experience in a parts store or automotive industry, or a strong willingness to learn automotive parts.
• High School Diploma or GED; technical or trade school courses/degree a plus.
• Excellent verbal and written communication skills.
• Strong listening skills and customer empathy.
• Ability to work in an airport shop environment.

Preferred Qualifications

• Background or passion for automotive, heavy equipment, farm, diesel, marine, or dealership industries.
• Experience with airport ground support equipment.
• Knowledge of cataloging, sourcing, or inventory management systems.
• Customer-centric mindset (both external and internal).
• ASE Certifications.

Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off: vacation, personal days, holidays, sick days, and parental leave.
• Employee stock purchase plan.
• Tuition reimbursement and professional development opportunities.
• Wellness programs.
• NAPA employee discount.
• Culture of internal promotion, creativity, and career growth.

Pay

This position offers a starting hourly rate of $19.00. For other roles, the starting rate is determined based on individual skills, experience, and qualifications.