Automotive Operations Coordinator

About the role

The Fixed Operations Coordinator plays a crucial role in supporting the operations at limited worksites, ensuring efficient service delivery and maintaining high standards of customer and employee satisfaction.

Responsibilities

• Works with AM/DM/ROD/RVP to ensure staffing levels meet existing and upcoming new business needs
• Hires new Technicians and coordinates the smooth transition through orientation into regular service
• Shares methods, aids, and techniques to enhance Technician performance
• Proactively addresses performance deficiencies and takes steps to correct
• Writes development plans when necessary
• Delivers superior administrative services to customers and employees within established timeframes
• Lets the implementation of high-quality administrative and organizational processes
• Prioritizes, logs, and tracks operational workflow for use by all shop(s) employees
• Manages billing and invoicing
• Develops and maintains positive and productive relationships with customers
• Answers customer inquiries, resolves issues, communicates repair statuses, maintains supply inventory, controls quality
• Sets and tracks repair estimates
• Performs ADAS Scans
• Creates reports, responds to information requests
• Completes general administrative activities including answering phones, fax, data entry, ordering supplies, etc
• Reinforces Company expectations regarding professionalism ie. customer service, quality, dress code
• Maintains confidentiality
• Other duties as assigned

Qualifications

• Experience in an administrative support role
• Ability to prioritize assignments from multiple managers
• Proficiency with iOS and Windows including MS Office (Word, Excel and PowerPoint)
• Credible and persuasive communication style
• Self-motivated with the ability to complete assignments autonomously

Benefits

The compensation offered for this position will depend on qualifications, experience, and geographic location. The starting compensation is expected to be $25.00ph-$28.00/Hour. We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution).

Equal Opportunity Employer

Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.