Automotive Operations Coordinator

About the role

The Fixed Operations Coordinator at Dent Wizard serves as a key administrative support role, working closely with District Managers/Area Managers/Market Managers/Fixed Operations Managers to ensure efficient operations and exceptional customer service.

Responsibilities

• Works with AM/DM/ROD/RVP to ensure staffing levels meet existing and upcoming new business needs
• Hires new Technicians and coordinates the smooth transition through orientation into regular service
• Shares methods, aids, and techniques to enhance Technician performance
• Proactively addresses performance deficiencies and takes steps to correct
• Writes development plans when necessary
• Delivers superior administrative services to customers and employees within established timeframes
• Led the implementation of high-quality administrative and organizational processes
• Prioritizes, logs, and tracks operational workflow for use by all shop(s) employees
• Manages billing and invoicing
• Develops and maintains positive and productive relationships with customers
• Answers customer inquiries, resolves issues, communicates repair statuses, maintains supply inventory, controls quality
• Sets and tracks repair estimates
• Performs ADAS Scans
• Creates reports, responds to information requests
• Completes general administrative activities including answering phones, fax, data entry, ordering supplies, etc
• Reinforces Company expectations regarding professionalism ie. customer service, quality, dress code
• Maintains confidentiality
• Other duties as assigned

Qualifications

• Experience in an administrative support role
• Ability to prioritize assignments from multiple managers
• Proficiency with iOS and Windows including MS Office (Word, Excel and PowerPoint)
• Credible and persuasive communication style
• Self-motivated with the ability to complete assignments autonomously

Benefits

The compensation offered for this position will depend on qualifications, experience, and geographic location. The starting compensation is expected to be $25.58-$32.04/Hour. We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution).

Contact

To apply, send an email to recruiting@dentwizard.com with the subject line "APPLY1". For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.