Automotive Loaner Coordinator Toyota

About the role

The Empire Toyota Service Department is seeking a dedicated Service Loaner Coordinator to join our team. This role requires a candidate who can deliver exceptional guest experiences, thrive in a fast-paced environment, and prioritize customer needs.

Responsibilities

• Communicate loaner vehicle policies, procedures, payment methods, and contract requirements clearly to clients.
• Verify client identification and insurance, and ensure copies are filed for dealership records.
• Inspect returned loaner vehicles, document and report any damage promptly, and communicate with management.
• Work collaboratively with service advisors and team members to ensure customer satisfaction.
• Reconcile customer bills, process payments, review fuel agreements, and record charges accurately.
• Close open invoices efficiently and assist with moving vehicles as needed.
• File repair orders, parts invoices, rental agreements, and other documents, keeping management informed.
• Ensure loaner vehicles are clean, fueled, and ready for use, conduct weekly inspections, and maintain proper documentation.

Qualifications

• Excellent communication, interpersonal, and organizational skills.
• Reliable and presentable in business attire.
• Experience in customer service or telephone contact.
• One year of prior dealership experience in a customer service position.
• Positive attitude, open to feedback, and flexible with work schedules.
• Strong computer and multitasking skills, including Microsoft Office.
• Attention to detail and strong work ethic.

Benefits

• 401k Plan
• Paid time off (PTO)
• Competitive Pay Plans
• Health Insurance
• Dental Insurance
• Vision Plans
• Promotion from within