Toyota Service Coordinator

About the role

Join our team as a Service Coordinator at Marietta Toyota and assist the client care manager in delivering a red-carpet experience for our customers. You’ll work within the service client care center, handling inbound service reservation calls, confirming reservations, and performing outbound follow-ups for due and overdue service clients.

Responsibilities

• Assist with and handle inbound service reservation calls
• Confirm service reservations and perform outbound follow-up calls for due and overdue service clients
• Stay current with service specials, direct mail pieces, and manufacturer recall notices
• Follow training materials, including inbound service call guides and Strategic Responses (word tracks), to accurately answer guests’ questions
• Use the Blueprint Knowledge-Drive to search for answers before transferring calls to a Service Advisor
• Adhere to the “Client Care Center Policies and Procedures” manual

Requirements

• Outstanding communication skills and ability to speak articulately
• Cheerful and enthusiastic disposition
• Strong work ethic and a “can-do” attitude in the face of change
• Enjoys conducting outbound telephone calls with enthusiasm and supports team goals and vision
• Completion of Service-Mastery certification training with a minimum score of 85%

Schedule

Ability to work flexible hours, including Monday – Saturday from 6:30 a.m. to 8 p.m.