Automotive Internet Parts CSR

About Our Client:The organization operates within the automotive dealership industry, focusing on OEM automotive parts e-commerce. It addresses the challenge of efficiently managing online parts sales and customer service in a high-volume environment, supporting multiple OEM automotive brands. The company is established and growing, with a reputation for leadership, customer service, employee development, and career advancement. About the Opportunity:The AUTOMOTIVE INTERNET PARTS CUSTOMER SERVICE REPRESENTATIVE role is designed to manage online OEM automotive parts orders from inquiry through fulfillment and delivery. This position ensures accurate order processing, customer communication, and problem resolution, directly contributing to customer satisfaction and revenue growth within the online parts sales operation. Responsibilities:Manage online automotive parts orders from placement through fulfillmentVerify OEM part numbers, pricing, and availabilityResearch parts applications and provide accurate informationRespond to customer inquiries via phone and emailProvide quotes and product information for OEM automotive partsMonitor order status and communicate proactively with customersResolve customer issues including incorrect parts, damaged shipments, lost packages, delayed deliveries, backorders, and order discrepanciesCoordinate with warehouses, vendors, shipping carriers, and dealership departmentsProcess cancellations, exchanges, refunds, reshipments, and order modificationsSupport a high-volume automotive e-commerce parts operationHandle escalated customer cases and complex order issuesAssist Level 1 Customer Service Representatives with escalationsMaintain accurate documentation of customer interactions and resolutionsFollow up with customers and leads to generate additional parts businessIdentify opportunities to increase sales and customer retentionMaintain high customer satisfaction throughout the order process Requirements:Minimum of 2 years automotive parts experience preferredStrong knowledge of OEM automotive parts and part numbersExperience with online automotive parts ordering and fulfillmentStrong customer service and problem-solving skillsExcellent written and verbal communication skillsProficient computer and data-entry skillsAbility to manage multiple orders and customer requests simultaneouslyStrong attention to detail and organizational skillsComfortable handling customer escalationsAbility to work independently and collaborate with dealership teamsSales-minded with ability to identify revenue opportunitiesAutomotive dealership parts experience strongly preferredExperience with automotive software such as RevolutionParts, CDK, ShipStation, DMS, or similar platforms is a plus Pay Range and Compensation Package:$60,000 to $65,000 annually, inclusive of base salary, commission, and bonuses Benefits & Perks:Stable weekday scheduleLimited weekend remote coverageCareer advancement opportunitiesProfessional and collaborative work environmentEmployee discounts on vehicles, parts, and service Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.