On-Site CSR

Job Duties

• Orders items to ensure appropriate inventory levels are maintained for Consignment customers.
• Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory.
• Ensures identification and sale of Motion Industries’ assets. In some cases may have to locate a product.
• Influences Motion Industries’ Gross Profit through negotiating the sale price and purchase price, within certain parameters.
• Proactively generates sales by actively promoting Motion Industries’ products to existing customers.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Minimizes Branch freight cost by determining the most cost effective method to fulfill customer orders.
• Routinely interacts with customers to obtain and fulfills orders correctly. Interacts with suppliers as necessary to obtain pricing for items.
• PARTNERS WITH ACCOUNT REPRESENTATIVES TO ENSURE CUSTOMER SATISFACTION.
• MAY ASSIST CUSTOMER BY TROUBLESHOOTING VIA TELEPHONE OR EMAIL AND IDENTIFYING CORRECT PART.

Requirements

• Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales).

Qualifications

• High school diploma or equivalent.
• Experience in retail or related field preferred.
• Strong communication skills.
• Ability to work independently and as part of a team.
• Basic computer skills including proficiency in Microsoft Office applications.

Skills

• Customer service skills
• Inventory management
• Sales negotiation
• Product knowledge
• Problem-solving

Benefits

• Excellent benefits package including healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

Pay

• Competitive salary based on experience.

Schedule

• Full-time position.