CSR

Job Responsibilities

• Provide compassionate care to all patients
• Greet clients and pets by name
• Answer phones promptly and professionally using a multi-line phone system
• Receive and transmit faxes
• Take and deliver messages promptly to appropriate staff
• Pull medical records of patients so staff can properly document information
• Note in medical records the details discussed during client conversations including the date, time, key points of the discussion and any action required
• Check medical and computer records for accurate client addresses, phone numbers and emails
• Schedule appointments according to hospital scheduling guidelines
• Answer clients’ questions about veterinary services and products and provide knowledgeable advice about wellness, prevention and disease
• Prepare health certificates and/or proof of vaccination as requested by the client
• Advise clients on proper nutrition, flea/tick/heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products and other retail items
• Maintain a clean, neat reception area and front desk
• Explain invoices to show value for the care provided, stating all services and products before the total
• Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks
• Know fees for routine services
• Retrieve, update and file patient medical records
• Clean up after pets’ accidents in the reception area, exam rooms and exterior sidewalks
• Collect specimens that clients bring in for lab analysis, label and take to the lab area
• Recognize emergency situations, enlisting the aid of doctors and technicians
• Be able to explain services offered
• Understand infectious diseases and how to control and prevent their spread
• Attend monthly mandatory staff meetings

Skills Needed

• Love and compassion for animals
• Positive attitude
• Effective communication with clients in person and by phone
• Ability to read and comprehend instructions
• Exceptional customer service skills
• Ability to work in a fast-paced environment

Physical Obligations

• Able to lift and carry up to 50 pounds
• Endure standing and walking on hard floor surfaces for extended periods of time
• Able to work in noisy work conditions with sounds from animals and equipment
• Take safety precautions for exposure to toxins, drugs, anesthesia and radiation

Benefits

• Medical, Vision, Dental, and Life insurance
• 401k
• PTO
• Uniform allowance
• Great pet care discount
• Friendly and compassionate work environment