CSR

ESSENTIAL DUTIES & RESPONSIBILITIES

• Answers telephones and places calls quickly, efficiently and in a professional and friendly manner, using a multi-line telephone system.
• Screens calls to determine which should be handled by other staff members; follows established policies and procedures in referring clients for immediate treatment of animals when requests are accompanied by descriptions of acute symptoms.
• Answers client’s inquiries about hospital policies, basic pet care questions, costs of immunizations and spays/neuters.
• Receives and transmits telephone and fax messages accurately and promptly.
• Greets clients, enters or updates client and pet information into the practice computer system, escorts the client to exam room.
• Prepares health certificates, immunization certificates, and euthanasia certificates.
• Prepares client invoices and obtains payment after services are performed.
• Performs over the counter sales of specialty merchandise, exercising a technical knowledge of products sold.
• Maintains a polished and professional appearance.
• Performs other duties as deemed necessary

PREFERRED EDUCATION & EXPERIENCE

• A high school diploma or equivalent
• Relevant experience with basic office functions within a busy environment
• Previous reception and veterinary industry experience (not required)

CERTIFICATIONS, LICENSES, REGISTRATIONS

• N/A

COMPETENCIES

• Strong customer service
• Tact and diplomacy
• Strong written and oral communication and comprehension skills
• Flexible work attitude and work habits
• Ability to carry out basic mathematical tasks

COMPUTER SKILLS

• To perform this job successfully, an individual should have knowledge of the NetSuite system;
• MS Excel Spreadsheet software
• MS Word

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this Job, the employee is regularly required to sit and talk or hear.
• The employee is occasionally required to stand and walk.
• The employee must occasionally lift and/or move up to 30 pounds.
• Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

WORKING ENVIRONMENT

• This job operates in a professional office environment.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.