On-Site CSR II

Job Duties

• Responds to customer inquires regarding products, provides quotes, and handles order entry.
• Plays a role in influencing Motion Industries' gross profit by negotiating the sale price and purchase price, within certain parameters.
• Adjusts non-contract customer pricing to meet customer demands based on competition, while maximizing profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and driving process improvements.
• Orders items to maintain appropriate inventory levels for customers.
• Places orders without approval for amounts up to $5,000 per line and $10,000 per purchase order.
• Expedites backorders and may pull inventory and prepare orders for shipment to customers.
• Sources products from branch inventory, distribution center inventory, or supplier inventory.
• Determines the most cost-effective shipping method for customer orders.
• Handles customer returns and supports specific customers.
• Aids less experienced Customer Service Representatives in addressing customer needs, including locating items and resolving problems.

Requirements

• Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.
• Reliability, organization, and attention to detail are required.
• Excellent communication skills, including written, verbal, and listening, are necessary.
• Strong computer skills are essential.
• Strong negotiation skills are required.
• Basic product knowledge is beneficial.

Qualifications

• No specific qualifications are listed.

Skills

• Reliability
• Organization
• Attention to detail
• Excellent communication skills (written, verbal, listening)
• Strong computer skills
• Strong negotiation skills
• Basic product knowledge

Benefits

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

Company Information

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.