CSR II

About the role

One of the reasons why we are the nation’s leading parking management expert is because we recognize that “people” are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success.

Compensation Range

$13.20 - $13.50 per hour

Responsibilities

• Greet guests warmly and professionally, establishing a positive first impression.
• Provide clear directions and information on parking rates and payment options.
• Report any security concerns, incidents, or maintenance issues to the appropriate authorities or management.
• Aid fellow team members during busy periods or when needed, promoting a sense of unity and cooperation within the department.
• Greet customers with a friendly and helpful attitude, assisting them with parking and locating available spaces.
• Keep parking lots and surrounding areas clean and free of debris, including trash cans.
• Offer exceptional service by going the extra mile to assist customers with their needs.
• Offer assistance with parking and directions as needed.
• Maximize profitability by providing exceptional customer service.
• Perform routine maintenance tasks, such as cleaning and clearing debris from parking areas and walkways.
• Report any equipment malfunctions or maintenance needs for timely repairs.
• Assist with office duties, including answering phones and emails.
• Aid customers with using pay stations or automated ticketing equipment, including obtaining receipts, and credit card payments.
• Assist customers with locating vehicles.
• Direct customers to parking areas or parking spaces, using hand signals or flashlights as necessary.
• Resolve customer requests, questions, and complaints.
• Patrol parking areas on a golfcart in order to prevent vehicle damage and vehicle or property thefts.
• Actively look for ways to assist customers.

Requirements

• A valid OK Driver's License
• Must be able to stand and walk up to 8 hours per shift.
• Must be able to speak clearly, distinctly, and effectively using tact and diplomacy.
• Experience dealing with irate customers and resolving customer issues and/or complaints.
• An outgoing and enthusiastic personality.
• Willingness to do whatever it takes to earn a “Thank You.”

Qualifications

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Benefits

• Medical, dental, vision, life insurance coverage for full-time, eligible employees.
• Flexible Spending Accounts for full-time, eligible employees.
• 401k
• Vacation/Sick for full-time and part-time employees.
• Holiday for full-time and part-time employees.
• Discount programs

Pay

$13.20 - $13.50 per hour

Schedule

Shifts may vary based on business needs.