CSR II

About Us

One of the nation’s leading parking management experts, we recognize that our people are the foundation of our success. With over 75 years in business, we combine experience, passion, and cutting-edge technology to deliver exceptional service. As one of the largest privately held management companies, we pride ourselves on earning “Every Thank You” through respect and courtesy for clients, partners, guests, and team members.

Culture

Our strong, distinctive culture is built on shared vision, style, and values. Key traits include clear values, caring, loyalty, humility, and a deep commitment to community. These values guide our decisions and shape how we treat customers, clients, suppliers, and team members.

Responsibilities

• Greet guests warmly and professionally, establishing a positive first impression.
• Provide clear directions and information on parking rates and payment options.
• Report any security concerns, incidents, or maintenance issues to management or authorities.
• Assist fellow team members during busy periods to promote unity and cooperation.
• Keep parking lots and surrounding areas clean and free of debris, including trash cans.
• Offer exceptional service by going the extra mile to assist customers with their needs.
• Perform routine maintenance tasks, such as cleaning and clearing debris from parking areas and walkways.
• Report any equipment malfunctions or maintenance needs for timely repairs.
• Assist with office duties, including answering phones and emails.
• Help customers use pay stations or automated ticketing equipment, including processing receipts and credit card payments.
• Assist customers with locating vehicles and direct them to parking areas using hand signals or flashlights.
• Resolve customer requests, questions, and complaints.
• Patrol parking areas on a golf cart to prevent vehicle damage, theft, or property theft.
• Actively look for ways to assist customers.

Requirements

• Valid CA Driver’s License.
• Able to stand and walk up to 8 hours per shift.
• Able to speak clearly, distinctly, and effectively using tact and diplomacy.
• Experience dealing with irate customers and resolving complaints.
• Outgoing and enthusiastic personality.
• Willingness to do whatever it takes to earn a “Thank You.”

Benefits

• Medical, dental, vision, and life insurance coverage for full-time, eligible employees.
• Flexible Spending Accounts for full-time, eligible employees.
• 401k retirement plan.
• Vacation and sick leave for full-time and part-time employees.
• Holiday pay for full-time and part-time employees.
• Discount programs.