CSR II

About Us

One of the nation’s leading parking management experts, we recognize that our people are the foundation of our success. With over 75 years in business, we combine experience, passion, and cutting-edge technology to deliver exceptional service. As one of the largest privately held management companies, we pride ourselves on treating clients, partners, guests, and team members with respect and courtesy—earning “Every Thank You.”

Culture

Our strong, distinctive culture is shaped by shared vision, style, and values. Key traits include clear values, caring, loyalty, humility, and a deep commitment to community. These principles guide our decisions and define how we interact with customers, clients, suppliers, and team members.

• Communication: Greet guests warmly and professionally, provide clear directions on parking rates and payment options, and report security or maintenance issues.
• Family: Assist fellow team members during busy periods to foster unity and cooperation.
• Exceptional Service: Greet customers with a friendly attitude, maintain clean parking areas, and go the extra mile to meet their needs.
• Profitability: Maximize profitability through outstanding service, routine maintenance, and reporting equipment malfunctions.
• Accountability:
  • Assist with office duties, including answering phones and emails.
  • Help customers use pay stations, automated ticketing, and credit card payments.
  • Locate vehicles and direct customers to parking spaces using hand signals or flashlights.
  • Resolve customer requests, questions, and complaints.
  • Patrol parking areas via golf cart to prevent theft or damage.
  • Proactively assist customers in any way possible.

Requirements

• A valid Driver’s License.
• Ability to stand and walk for up to 8 hours per shift.
• Clear, effective communication skills with tact and diplomacy.
• Experience handling irate customers and resolving complaints.
• An outgoing, enthusiastic personality.
• Willingness to go above and beyond to earn a customer’s “Thank You.”

Benefits

• Medical, dental, vision, and life insurance coverage for full-time, eligible employees.
• Flexible Spending Accounts for full-time, eligible employees.
• 401k retirement plan.
• Vacation and sick leave for full-time and part-time employees.
• Holiday pay for full-time and part-time employees.
• Discount programs.