CSR - Bilingual Customer Sales and Service Representative - Industrial Parts

About the role

We're looking for enthusiastic individuals to join our growing team in Rogers, Arkansas. Our mission is to provide friendly customer service and sales support in English and Spanish, ensuring our Spanish-speaking customers receive the support they need to run their businesses effectively.

Responsibilities

• Provide friendly customer service and sales support in English and Spanish primarily over phones in a measured environment.
• No cold-calling!
• Communicate with other team members and vendors to ensure product availability and correct specifications for products.
• Ensure orders are accurate and shipments go out smoothly by confirming details like fitment, size, and color.
• Collaborate with a team that values precision and customer satisfaction.

Requirements

• Spanish Bilingual: Fluent in both English and Spanish.
• Great phone skills: Comfortable chatting with customers and helping them find what they need.
• Solid typing abilities: Enter orders quickly and accurately.
• Basic math and clear communication skills: Essential for keeping everything on track.
• A sense of urgency and attention to detail: Thrive in a fast-paced environment and care about getting it right.
• Reliability: Perfect attendance is a must, especially in your first 30 days.

Qualifications

• Background check: Must pass a pre-employment screening.
• Bonus points: Knowing other languages such as French.

Benefits

• Paid Time Off
• Paid Holidays: Including 2 days for Thanksgiving
• Extra Day Off: Earn 1 extra day off per month with perfect attendance-up to 12 a year!
• Floating Holidays: 3 after 90 days - use them whenever you'd like, even on your birthday!
• Home Buying Bonus: Support for a big life milestone.
• 401k with 100% Match: After 1 year, we match every dollar you contribute, up to 5% of your salary (even for part-timers).
• Bonus Opportunities: Get rewarded for your hard work and team success.
• Growth Potential: A 90-day review with potential for a raise and clear career paths in our expanding company.

Pay & Hours

Starting pay: Competitive and based on your experience-let's talk specifics!

Job type: Part-time