Parts CSR (Customer Service Rep)

What You’ll Do

• build and maintain strong relationships with customers throughout your assigned territory
• visit customers regularly to understand their equipment and parts needs
• promote parts, maintenance programs, inspections, warranties, and service offerings
• identify new sales opportunities and grow existing customer relationships
• process parts sales, invoices, returns, and customer orders accurately
• maintain customer profiles and equipment information
• resolve customer concerns with professionalism and urgency
• partner with Sales and Service teams to provide complete customer solutions
• complete customer visit documentation and activity logs
• assist at the parts counter when needed
• represent LandPro professionally in the community and while operating a company vehicle

What You Bring

• enjoy building relationships and creating a great customer experience
• like being out in the field meeting with customers while also working as part of a team
• are a proactive problem solver who can identify customer needs and recommend solutions
• communicate confidently and professionally with customers and coworkers
• stay organized, manage your time well, and can balance multiple priorities
• take pride in providing outstanding service and following through on commitments
• value teamwork and are willing to jump in wherever needed

Requirements

• 2+ years of experience in agriculture, turf, equipment, automotive, customer service, sales, or a related industry
• strong customer service, communication, and relationship-building skills
• basic computer skills, including Microsoft Office
• valid driver's license with an acceptable driving record
• ability to work independently while collaborating with teammates across multiple departments