Customer Service Rep (CSR)

About the role

Responsible for providing exceptional customer service through phone and email interactions.

Responsibilities

• Handle customer inquiries and resolve issues efficiently.
• Process orders and maintain accurate records.
• Respond to emails and social media inquiries within 24 hours.
• Train new team members and provide ongoing support.

Requirements

• High school diploma or equivalent.
• Excellent communication skills, both verbal and written.
• Ability to work flexible hours including evenings and weekends.
• Experience in customer service preferred but not required.

Qualifications

• Strong problem-solving and organizational skills.
• Proficient in Microsoft Office Suite.
• Knowledge of CRM systems a plus.

Skills

• Customer service orientation.
• Technical proficiency in basic computer operations.
• Ability to multitask and prioritize tasks effectively.

Benefits

• Competitive hourly wage.
• Flexible schedule with opportunities for overtime pay.
• Health insurance after 30 days of employment.
• Professional development opportunities.

Pay

• $15.00 per hour.

Schedule

• Variable schedule to accommodate customer needs.