Customer Service Rep (CSR)
Job Overview
The CSR is primarily responsible for opening new deposit accounts for personal and business customers. The CSR interacts with current and potential customers in a professional and helpful manner and uses their knowledge of the bank’s products and services to satisfy customers’ needs, while complying with all banking regulations. The CSR resolves customers’ account inquiries. The CSR also has the capability to accurately process customers’ transactions.
Key Responsibilities
- Acquire and maintain knowledge of all bank products and services.
- Identify customer needs through active listening and provide tailored solutions to enhance satisfaction and build loyalty.
- Accurately open new personal and business deposit accounts, debit cards, IRAs, and CDs based on customers’ needs
- Prepare all related new account documentation
- Interact with customers in person, on telephone, or through other electronic communications in a friendly, helpful, and patient manner
- Answer customers’ basic and complex inquiries about their accounts
- Develop and maintain relationships with portfolio of customers
- Find creative ways to provide customers an exemplary customer service experience
- Safely and accurately process customers’ transactions such as cashing checks, depositing money, issuing withdrawals, and collecting loan payments as needed
- Issue negotiable items such as cashier’s checks as needed
- Complete customers’ special requests as needed
- Maintain and balance supply of cash and currency in personal cash drawer as needed
- Comply with bank operations and security procedures
- Maintain confidentiality of customer and bank operations information
- Follow all banking guidelines and regulations
- Other duties as assigned by manager
Qualifications, Skills and Abilities
- High school diploma or equivalent preferred, not required and/or prefer to be at least 16 years of age at time of employment
- Prefer minimum 3-5 years of banking or customer service experience
- Must have a current Notary or be willing to become one (pursue application, bond and notary seal) at the Bank’s expense
- Strong attention to detail and accuracy
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and handle multiple tasks
- Basic computer skills and ability to learn new technologies
- Commitment to confidentiality
Working Conditions
- Will require working on Saturday’s
- Standing for extended periods and handling cash regularly
Equal Opportunity Statement
Mid America Bank is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and welcome applications from all qualified candidates regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or veteran status.