Customer Service Representative (CSR)

Benefits

• Bonus based on performance
• Training & development

What You’ll Do as a CSR

• Answer & Manage Incoming Calls
• Schedule & Coordinate Jobs
• Outbound Customer Calls (Sales & Follow-Ups)
• Use Approved Call Scripts
• Track & Maintain Job Scheduling Data
• Handle Customer Service Requests & Complaints
• Support Craftsmen & Office Team
• Keep Data Clean & Organized
• Meet or Exceed Sales & Customer Satisfaction Goals

What We’re Looking for in a CSR

• Strong Communication & People Skills
• Friendly & Professional Demeanor
• High Attention to Detail & Organization
• Comfortable Making Outbound Calls
• Proficient with Basic Software & Technology
• Able to Work in a Fast-Paced Environment
• Self-Motivated & Independent
• Experience in a Customer Service, Office Admin, or Call Center Role (Preferred, but Not Required)
• Familiarity with Home Repairs & Remodeling (Preferred, but Not Required)