Autobody CSR

Position Overview

CSN Collision is seeking an energetic and customer-oriented Autobody Customer Service Representative (CSR) to join our dynamic team. The CSR will be the first point of contact for our customers, providing exceptional service and support throughout the repair process. Our ideal candidate thrives in a fast-paced environment and can effectively communicate with clients, manage their expectations, and coordinate scheduling for repair services.

Key Responsibilities

• Greeting customers and providing them with information about our services
• Creating and maintaining repair orders, scheduling appointments, and ensuring timely communication with customers regarding the status of their repairs
• Handling customer inquiries and resolving issues promptly and professionally
• Collaborating with technicians and the management team to ensure quality repairs are completed on time
• Processing insurance claims and assisting customers with paperwork and necessary documentation
• Ensuring customer satisfaction by following up after service completion to confirm satisfaction and address any concerns

Requirements

• A high school diploma or equivalent (required)
• Previous experience in customer service, preferably in the automotive or collision repair industry (preferred)
• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Ability to work effectively in a fast-paced and team-oriented environment
• Proficient in computer software and customer management systems
• Valid driver's license is required

Qualifications

• Professional demeanor and positive attitude
• Strong problem-solving skills and ability to handle difficult situations with clients
• Commitment to providing an exceptional customer experience

Personal Attributes

• Professional demeanor and positive attitude
• Strong problem-solving skills and ability to handle difficult situations with clients
• Commitment to providing an exceptional customer experience

Benefits

• Dental care
• Extended health care
• On-site parking
• Paid time off
• Vision care
• Wellness program
• Performance based team pay

Schedule

• 8 hour shift
• Day shift
• Monday to Friday

Overtime Supplemental Pay

• Bonus pay
• Overtime pay
• Signed bonus