Automotive Account Manager

Job Responsibilities

• Evaluate area resource requirements and performance improvements by analyzing metrics to determine where additional facilities are needed, or performance improvements are required.
• Screen and evaluate potential partners and present a preview of the role and benefits.
• Facilitate the filing and completion of AAA contracts and requirements for joining the program.
• Assess and ensure that minimum facility requirements are met and that the contractor or repair shop provides high quality service.
• Manage the contract renewal process based on Club policies and contractor or repair shop performance.
• Create regional business plan to reach annual determined targets and manage performance in assigned area to meet these targets.
• Monitor performance measurements and practices to determine inefficient processes and identify opportunities for improvement.
• Offer and promote alternative solutions and takes steps to implement.
• Communicate KPIs relative to performance standards, discuss scores, and assess trends over time.
• Develop analyses for contractors as needed to better understand trends and identify opportunities to grow their business.
• Promote AAA programs.
• Document performance issues and recommend appropriate actions for improvement.
• Develop and maintain strong relationships to ensure compliance, performance and reinforce AAA programs.
• Orient new facilities on AAA operations, procedures, Key Performance Indicators (KPI), compensation, and other related topics.
• Cook up training for employees of new contractors on AAA ERS procedures, AAA Systems and Technology, and member service expectations.
• Ensure a consistent, high level of service is provided to Members.
• Maintain proper coverage to ensure desired service levels are met.
• Conduct investigations on damage and service complains by gathering pertinent information and data from members and contractors.
• Identify the level of involvement needed and delegate the resolution of the complaint or claim to relevant business line staff as needed.
• Provide input on any necessary mediation and measures necessary to settle issues and ensure member and customer satisfaction.

Job Specific Requirements

• Experience with B2B and B2C sales
• Passionate & knowledgeable about the automotive industry, including but not limited to: automotive repair, batteries, & emergency roadside service
• Business skills including understanding of basic accounting principles
• Strong interpersonal skills & proven ability to manage business relationships & performance
• Proficiency with Microsoft Office products, CRM tools, and ability to effectively navigate multiple systems
• High level of organization & strong written and verbal communication skills
• Ability to travel as needed and maintain a valid NYS driver’s license with a satisfactory driving record
• Ability to work evenings, weekends, & holidays as needed
• Regular travel within Club territory, with overnight travel as needed

Physical Requirements

• Ability to perform routine office tasks that includes operating a computer for long periods of time, sitting, filing and communicating on the phone
• Ability to perform all physical functions consistent with travel including sitting in airplanes and driving for long periods of time
• Must be able to lift, carry, push, pull a maximum of 30 lbs

Starting Pay Range

$60,000 - $71,000