Automated Services Coordinator I

Essential Functions and Responsibilities

• Provides ongoing support and serves as the liaison for all automated equipment vendors and service providers.
• Maintains a schedule for ongoing preventative maintenance.
• Estimates services and maintenance needs and assigns work to vendors and contractors to meet these needs.
• Collaborates with partners to ensure optimal use of automated equipment.
• Maintains processes and procedures for cash replenishment in collaboration with key stakeholders.
• Coordinates schedules and emergency orders with VP of ALM and cash in transit group.
• Ensures all equipment is properly replenished to support cash needs.
• Works directly with vendor partners to manage schedules to support flexibility in cash replenishment to ensure maximum up-time for all automated equipment.
• Escalates emergency orders or other events that impact the replenishment schedule to ALM and the VP Automated Services.
• Responsible for the installation of automated equipment to support credit union goals and strategies.
• Captures and establishes a schedule for recurring alarm and security testing as designed for each type of equipment.
• Performs other job-related duties as assigned.

Experience

• Minimum 3 years in ATM troubleshooting and/or balancing is required.
• TCR and CFM experience is preferred.
• A background in automated equipment operations is preferred.

Education

• An associate's degree in electronics, computer science, or mechanics, or an equivalent combination of in-house and external ATM and Systems training experience is required.

Other Skills Required

• Must possess the ability to prioritize demands from multiple projects.
• Must possess strong data analysis skills.
• Must possess excellent written and verbal communication skills with the ability to effectively interact with all levels of the organization.
• Must have strong problem-solving skills and the ability to address new problems and issues with unique solutions.
• Must have proficiency in Microsoft Office Suite and Google Workspace.
• Must have knowledge of PC and software installation.
• Must possess knowledge of mechanical equipment.
• Must have networking expertise in troubleshooting.