Austin 27 (Anderson/FM 620) CFT - Cross Functional Rep - Full time

Responsibilities

Job Summary: As a Cross‑Functional Representative, you’ll provide general customer service, checking on the front end, and work across multiple departments in packaging, stocking, rotation, production, and sanitation duties.

• Provides excellent customer service; answers customer questions regarding products, takes orders, assists with product selection.
• Uses suggestive selling techniques to meet customer needs and build department sales.
• May make regular product announcements to inform customers.
• Works a flexible schedule to accommodate shifts of different departments.
• Performs duties in multiple departments, including technical or perishable areas such as bakery, floral, market, etc.
• Handles stocking and replenishment, product returns and rotation, product selection, service support, inventory accuracy, and additional duties across the store.
• Builds, stocks, and maintains displays and fixtures.
• Assists with inventory control; loads, unloads, and moves product.
• Slices, packages, labels, rotates, merchandises, culls, and prices product.
• Gains knowledge of multiple departments; applies understanding of processes and policies.
• Complies with store and department SOPs, policies, and applicable laws.
• Works as a Checker for the Service cross‑functional team when not performing cross‑functional duties.
• Ensures compliance with departmental/store SOPs for food safety and sanitation.
• Properly operates and maintains all equipment.
• Cleans and sanitizes sales floor, display cases, prep areas, and equipment.

Qualifications & Key Requirements

• Age Requirement: 18+
• Work Experience: 6+ months of experience in H‑E‑B store operations.
• Required Knowledge/Skills/Abilities:
  • Knowledge of computer systems (Symbol, ACR, label machine).
  • Customer service and interpersonal skills.
  • Verbal and written communication and reading skills.
  • Ability to adapt to performing a wide range of duties across multiple departments.
  • Ability to work autonomously.
• Education: High school diploma, GED, or equivalent.
• Licenses/Certifications: Completion of Company Orientation and Safety Training.

Physical Demands & Working Conditions

Function in a fast‑paced, retail environment, requiring detailed and precise tasks. Work with customers, staying attentive to their needs. Work flexible schedules to accommodate differing department shifts.

• Bakery: Constantly reach at waist, grasp; frequently stand, walk, reach at shoulder, bend; occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements, shoulder abduction; occasionally exposed to wet, cold, hot conditions, loud noise; demonstrate ability to lift 50 lb and manage in excess of 70 lb.
• Dairy / Frozen / Grocery / Market: Constantly reach at waist, grasp; frequently stand, walk; occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; occasionally exposed to wet, cold conditions, loud noise; specific lift requirements:
  • Dairy – lift 40 lb, manage >85 lb.
  • Frozen – lift 60 lb, manage >75 lb.
  • Grocery – lift 50 lb, manage >80 lb.
  • Market – lift 40 lb, manage >40 lb.
• Deli: Constantly reach at waist, grasp; frequently stand, walk, stoop; occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; occasionally exposed to wet, cold, hot conditions, loud noise; lift 55 lb, manage >65 lb.
• Cosmetics / Drugstore / General Merchandise: Constantly reach at waist, grasp; frequently stand, walk; occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; occasionally exposed to wet conditions, loud noise, ambient temperatures; lift requirements:
  • Cosmetics – lift 45 lb, manage >45 lb.
  • Drugstore – lift 15 lb, manage >15 lb.
  • General Merchandise – lift 50 lb, manage >45 lb.
• Floral: Constantly reach at waist, grasp; frequently stand, walk, frequently exposed to cold conditions; occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; occasionally exposed to wet, cold, hot conditions, loud noise; lift 55 lb, manage >45 lb.
• Gas Station: Constantly sit, reach at waist; frequently grasp; occasionally stand, walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; lift 40 lb, manage >40 lb.
• Produce: Constantly reach overhead, reach at shoulder, reach at waist, pivot, grasp; frequently walk, reach at knee, reach at floor, stoop, squat, twist, push/pull with arms, pinch, perform fine motor movements; occasionally stand, bend, crouch, kneel, stair climb; occasionally exposed to wet, cold, hot conditions, loud noise; lift 60 lb, manage >75 lb.
• Seafood: Constantly reach at waist; frequently stand, walk, pivot, push/pull with arms, grasp; frequently exposed to wet and cold; occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion; occasionally exposed to hot conditions, loud noise, ambient temperatures; lift 50 lb, manage >25 lb.
• Service: Constantly stand, walk, reach at waist, grasp; occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; occasionally exposed to cold, hot, loud noises, ambient temperatures, wet conditions; lift 50 lb, manage >30 lb.
• Shelf Edge: Constantly reach at waist, grasp; frequently stand, walk; occasionally sit, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; occasionally exposed to cold, hot, loud noises, ambient temperatures, wet conditions; lift 50 lb, manage >65 lb.

Measurements noted are generally defined as: Constantly – 5.5+ hours per 8‑hour day; Frequently – 2.5–5.5 hours per 8‑hour day; Occasionally – 0–2.5 hours per 8‑hour day. Partners must never lift beyond their own safe lifting limit; if an item is too heavy, it must be broken down or assistance requested. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.