Austin 27 (Anderson/FM 620) CFT - Cross Functional Rep - Part time

Responsibilities

As a Cross‑Functional Representative, you will provide general customer service, work on the front end, and support multiple departments including packaging, stocking, rotation, production, and sanitation.

• Provides excellent customer service; answers product questions, takes orders, assists with product selection.
• Uses suggestive selling techniques to meet customer needs and build department sales.
• Makes regular product announcements to inform customers.
• Works a flexible schedule to accommodate shifts of different departments.
• Performs duties in multiple departments, including technical or perishable areas such as bakery, floral, market, etc.
• Handles stocking and replenishment, product returns and rotation, product selection, service support, inventory accuracy, and additional duties across the store.
• Builds, stocks, and maintains displays and fixtures.
• Assists with inventory control; loads, unloads, and moves product.
• Slices, packages, labels, rotates, merchandises, culls, and prices product.
• Gains knowledge of multiple departments and applies understanding of processes and policies.
• Complies with store and department SOPs, policies, and applicable laws.
• Works as a Checker for the Service cross‑functional team when not performing other duties.
• Ensures compliance with departmental/store SOPs for food safety and sanitation.
• Properly operates and maintains all equipment.
• Cleans and sanitizes sales floor, display cases, prep areas, and equipment.

Qualifications

• Age Requirement: 18+
• Work Experience: 6+ months of experience in H‑E‑B store operations
• Education: High school diploma, GED, or equivalent
• Licenses/Certifications: Completion of Company Orientation and Safety Training

Required Knowledge, Skills, and Abilities

• Knowledge of computer systems (Symbol, ACR, label machine)
• Customer service and interpersonal skills
• Verbal and written communication and reading skills
• Ability to adapt to a wide range of duties across multiple departments
• Ability to work autonomously

Physical Demands & Working Conditions

The role is performed in a fast‑paced retail environment requiring detailed and precise tasks. Employees must be able to work flexible schedules to accommodate differing department shifts and may be required to perform additional job‑related tasks as requested by a supervisor, with reasonable accommodations as needed.

Physical demands vary by department. The following outlines the typical activities and lifting requirements for each area:

• Bakery: Constantly reach at waist, grasp; frequently stand, walk, reach at shoulder, bend; occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, fine motor movements; occasional exposure to wet, cold, hot conditions, loud noise; lift 50 lb, manage >70 lb.
• Dairy / Frozen / Grocery / Market: Constantly reach at waist, grasp; frequently stand, walk; occasional overhead, shoulder, knee, floor reach, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull, pinch, fine motor movements; occasional exposure to wet, cold, loud noise; lift 40 lb (Dairy), 60 lb (Frozen), 50 lb (Grocery), 40 lb (Market) and manage >85 lb, >75 lb, >80 lb, >40 lb respectively.
• Deli: Constantly reach at waist, grasp; frequently stand, walk, stoop; occasional overhead, shoulder, knee, floor reach, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull, pinch, fine motor movements; occasional exposure to wet, cold, hot conditions, loud noise; lift 55 lb, manage >65 lb.
• Cosmetics / Drugstore / General Merchandise: Constantly reach at waist, grasp; frequently stand, walk; occasional overhead, shoulder, knee, floor reach, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull, pinch, fine motor movements; occasional exposure to wet conditions, loud noise, ambient temperatures; lift 45 lb (Cosmetics), 15 lb (Drugstore), 50 lb (General Merchandise) and manage >45 lb, >15 lb, >45 lb respectively.
• Floral: Constantly reach at waist, grasp; frequently stand, walk, frequently exposed to cold; occasional overhead, shoulder, knee, floor reach, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push/pull, pinch, fine motor movements; occasional exposure to wet, cold, hot conditions, loud noise; lift 55 lb, manage >45 lb.
• Gas Station: Constantly sit, reach at waist; frequently grasp; occasional stand, walk, overhead, shoulder, knee, floor reach, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull, pinch, fine motor movements; lift 40 lb, manage >40 lb.
• Produce: Constantly reach overhead, shoulder, waist, pivot, grasp; frequently walk, reach at knee, floor, stoop, squat, twist, push/pull, pinch, fine motor movements; occasional stand, bend, crouch, kneel, stair climb; occasional exposure to wet, cold, hot conditions, loud noise; lift 60 lb, manage >75 lb.
• Seafood: Constantly reach at waist; frequently stand, walk, pivot, push/pull, grasp; frequently exposed to wet and cold; occasional overhead, shoulder, knee, floor reach, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, fine motor movements, cervical flexion; occasional exposure to hot conditions, loud noise, ambient temperatures; lift 50 lb, manage >25 lb.
• Service: Constantly stand, walk, reach at waist, grasp; occasional overhead, shoulder, knee, floor reach, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull, pinch, fine motor movements; occasional exposure to cold, hot, loud noises, ambient temperatures, wet conditions; lift 50 lb, manage >30 lb.
• Shelf Edge: Constantly reach at waist, grasp; frequently stand, walk; occasional sit, overhead, shoulder, knee, floor reach, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull, pinch, fine motor movements; occasional exposure to cold, hot, loud noises, ambient temperatures, wet conditions; lift 50 lb, manage >65 lb.

Measurements such as “Constantly,” “Frequently,” and “Occasionally” refer to the amount of time spent performing each activity during an 8‑hour shift (e.g., Constantly ≈ 5.5 + hours). Partners must never lift beyond their safe lifting limit; if an item is too heavy, it should be broken down or assistance requested.