Austin 29 (Westlake) CFT - Cross Functional Rep - Part time

About the role

As a Cross-Functional Representative, you’ll provide general customer service at the front end and work across multiple departments in packaging, stocking, rotation, production, and sanitation duties.

Responsibilities

• Provide excellent customer service; answer customer questions about products and take orders
• Use suggestive selling techniques to meet customer needs and build department sales
• Make regular product announcements to inform customers
• Work a flexible schedule to accommodate shifts across different departments
• Perform duties in multiple departments, including technical or perishable areas such as bakery, floral, market, deli, produce, seafood, and service
• Conduct stocking and replenishment, product returns and rotation, product selection, service support, and inventory accuracy across the store
• Build, stock, and maintain displays and fixtures
• Assist with inventory control; load, unload, and move product
• Slice, package, label, rotate, merchandise, cull, and price product
• Gain knowledge of multiple departments and apply understanding of processes and policies
• Comply with store and department SOPs, policies, and applicable laws
• For the service cross-functional team, work as a checker when not performing cross-functional duties
• Ensure compliance with departmental and store SOPs for food safety and sanitation
• Properly operate and maintain all equipment
• Clean and sanitize sales floor, display cases, prep areas, and equipment

Qualifications

• Age 18 or older
• Six or more months of experience in H-E-B store operations
• Knowledge of computer systems (Symbol, ACR, label machine)
• Customer service and interpersonal skills
• Verbal and written communication and reading skills
• Ability to adapt to performing a wide range of duties across multiple departments
• Ability to work autonomously
• High school diploma, GED, or equivalent
• Completion of company orientation and safety training

Physical Demands & Working Conditions

Function in a fast-paced retail environment requiring detailed and precise tasks while interacting with customers and staying attentive to their needs. Work flexible schedules to accommodate differing department shifts.

Department-specific physical demands include:

• Bakery: Constantly reach at waist and grasp; frequently stand, walk, reach at shoulder, and bend; occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; occasionally exposed to wet, cold, hot conditions and loud noise; lift 50 lbs and manage in excess of 70 lbs
• Dairy / Frozen / Grocery / Market: Constantly reach at waist and grasp; frequently stand and walk; occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; occasionally exposed to wet, cold conditions and loud noise
  • Dairy: Lift 40 lbs and manage in excess of 85 lbs
  • Frozen: Lift 60 lbs and manage in excess of 75 lbs
  • Grocery: Lift 50 lbs and manage in excess of 80 lbs
  • Market: Lift 40 lbs and manage in excess of 40 lbs
• Deli: Constantly reach at waist and grasp; frequently stand, walk, and stoop; occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; occasionally exposed to wet, cold, hot conditions and loud noise; lift 55 lbs and manage in excess of 65 lbs
• Cosmetics / Drugstore / General Merchandise: Constantly reach at waist and grasp; frequently stand and walk; occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; occasionally exposed to wet conditions, loud noise, and ambient temperatures
  • Cosmetics: Lift 45 lbs and manage in excess of 45 lbs
  • Drugstore: Lift 15 lbs and manage in excess of 15 lbs
  • General Merchandise: Lift 50 lbs and manage in excess of 45 lbs
• Floral: Constantly reach at waist and grasp; frequently stand and walk; frequently exposed to cold conditions; occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; occasionally exposed to wet, cold, hot conditions and loud noise; lift 55 lbs and manage in excess of 45 lbs
• Gas Station: Constantly sit and reach at waist; frequently grasp; occasionally stand, walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; lift 40 lbs and manage in excess of 40 lbs
• Produce: Constantly reach overhead, reach at shoulder, reach at waist, pivot, and grasp; frequently walk, reach at knee, reach at floor, stoop, squat, twist, push/pull with arms, pinch, perform fine motor movements; occasionally stand, bend, crouch, kneel, stair climb; occasionally exposed to wet, cold, hot conditions and loud noise; lift 60 lbs and manage in excess of 75 lbs
• Seafood: Constantly reach at waist; frequently stand, walk, pivot, push/pull with arms, and grasp; frequently exposed to wet and cold; occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion; occasionally exposed to hot conditions, loud noise, and ambient temperatures; lift 50 lbs and manage in excess of 25 lbs
• Service: Constantly stand, walk, reach at waist, and grasp; occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; occasionally exposed to cold, hot, loud noises, ambient temperatures, and wet conditions; lift 50 lbs and manage in excess of 30 lbs
• Shelf Edge: Constantly reach at waist and grasp; frequently stand and walk; occasionally sit, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; occasionally exposed to cold, hot, loud noises, ambient temperatures, and wet conditions; lift 50 lbs and manage in excess of 65 lbs

Measurements are generally defined as: Constantly – 5.5+ hours per 8-hour day; Frequently – 2.5–5.5 hours per 8-hour day; Occasionally – 0–2.5 hours per 8-hour day.

It is the employee’s responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push, pull, or carry, the employee must break the box down into lighter, smaller components or ask for assistance from another employee or manager.