Austin 01 (7th/Pleasant Valley) CFT - Cross Functional Rep - Part time

About the Role

As a Cross-Functional Representative, you'll provide general customer service, work at the front end as a checker, and perform duties across multiple departments including packaging, stocking, rotation, production, and sanitation.

Responsibilities

• Provides excellent customer service; answers customer questions regarding products, takes orders, and assists with product selection.
• Uses suggestive selling techniques to meet customer needs and build department sales.
• Makes regular product announcements to inform customers.
• Works a flexible schedule to accommodate shifts of different departments.
• Performs duties in multiple departments, including technical or perishable areas such as bakery, floral, market, etc.
• Performs stocking and replenishment, product returns and rotation, product selection, service support, and ensures inventory accuracy across the store in multiple departments.
• Builds, stocks, and maintains displays and fixtures.
• Assists with inventory control; loads, unloads, and moves product.
• Slices, packages, labels, rotates, merchandises, culls, and prices product.
• Gains knowledge of multiple departments and applies understanding of processes and policies.
• Complies with store and department SOPs, policies, and applicable laws.
• For the service cross-functional team, works as a checker when not performing cross-functional duties.
• Ensures compliance with departmental and store SOPs for food safety and sanitation.
• Properly operates and maintains all equipment.
• Cleans and sanitizes sales floor, display cases, prep areas, and equipment.

Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Requirements

• Age Requirement: 18+
• Work Experience: 6+ months of experience in H-E-B Store operations
• High School Diploma or GED or equivalent
• Completion of Company Orientation and Safety Training

Skills

• Knowledge of computer systems (Symbol, ACR, label machine)
• Customer service and interpersonal skills
• Verbal and written communication and reading skills
• Ability to adapt to performing a wide range of duties across multiple departments
• Ability to work autonomously

Physical Demands & Working Conditions

Function in a fast-paced, retail environment, requiring detailed and precise tasks.

• Work with customers, staying attentive to their needs.
• Work flexible schedules to accommodate differing department shifts.

Bakery:

• Constantly (5.5+ hours per 8-hour day): reach at waist, grasp
• Frequently (2.5-5.5 hours per 8-hour day): stand, walk, reach at shoulder, bend
• Occasionally (0-2.5 hours per 8-hour day): sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements, shoulder abduction
• Occasionally exposed to wet, cold, hot conditions, loud noise
• Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs

Dairy / Frozen / Grocery / Market:

• Constantly: reach at waist, grasp
• Frequently: stand, walk
• Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements
• Occasionally exposed to wet, cold conditions, loud noise
• Dairy: Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs
• Frozen: Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs
• Grocery: Demonstrate the ability to lift 50 lbs, and manage in excess of 80 lbs
• Market: Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs

Deli:

• Constantly: reach at waist, grasp
• Frequently: stand, walk, stoop
• Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements
• Occasionally exposed to wet, cold, hot conditions, loud noise
• Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs

Cosmetics / Drugstore / General Merchandise:

• Constantly: reach at waist, grasp
• Frequently: stand, walk
• Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements
• Occasionally exposed to wet conditions, loud noise, ambient temperatures
• Cosmetics: Demonstrate the ability to lift 45 lbs, and manage in excess of 45 lbs
• Drugstore: Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs
• General Merchandise: Demonstrate the ability to lift 50 lbs, and manage in excess of 45 lbs

Floral:

• Constantly: reach at waist, grasp
• Frequently: stand, walk, exposed to cold conditions
• Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements
• Occasionally exposed to wet, cold, hot conditions, loud noise
• Demonstrate the ability to lift 55 lbs, and manage in excess of 45 lbs

Gas Station:

• Constantly: sit, reach at waist
• Frequently: grasp
• Occasionally: stand, walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements
• Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs

Produce:

• Constantly: reach overhead, reach at shoulder, reach at waist, pivot, grasp
• Frequently: walk, reach at knee, reach at floor, stoop, squat, twist, push/pull with arms, pinch, perform fine motor movements
• Occasionally: stand, bend, crouch, kneel, stair climb
• Occasionally exposed to wet, cold, hot conditions, loud noise
• Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs

Seafood:

• Constantly: reach at waist
• Frequently: stand, walk, pivot, push/pull with arms, grasp, exposed to wet and cold
• Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion
• Occasionally exposed to hot conditions, loud noise, ambient temperatures
• Demonstrate the ability to lift 50 lbs, and manage in excess of 25 lbs

Service:

• Constantly: stand, walk, reach at waist, grasp
• Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements
• Occasionally exposed to cold, hot, loud noises, ambient temperatures, wet conditions
• Demonstrate the ability to lift 50 lbs, and manage in excess of 30 lbs

Shelf Edge:

• Constantly: reach at waist, grasp
• Frequently: stand, walk
• Occasionally: sit, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements
• Occasionally exposed to cold, hot, loud noises, ambient temperatures, wet conditions
• Demonstrate the ability to lift 50 lbs, and manage in excess of 65 lbs

Partners must never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and/or carry, the partner must break the box down into lighter components or ask for assistance.