Austin 02 (IH35/William Cannon) CFT - Cross Functional Rep - Part time

Responsibilities

Job Summary: As a Cross-Functional Representative, you'll provide general customer service, checking on the front end, and work across multiple departments in packaging, stocking, rotation, production, and sanitation duties.

• Customer Service / Sales / Stocking: Provides excellent customer service; answers customer questions regarding products, take orders, assists with product selection
• Uses suggestive selling techniques to meet customer needs and build department sales
• May make regular product announcements to inform customers
• Works a flexible schedule to accommodate shifts of different departments
• Performs duties in multiple departments, to include technical or perishable areas such as bakery, floral, market, etc.
• Performs stocking and replenishment, product returns and rotation, product selection, service support, inventory accuracy, and additional duties across total Store, in multiple departments
• Builds, stocks, and maintains displays and fixtures
• Assists with inventory control; loads, unloads, and moves product
• Slices, packages, labels, rotates, merchandises, culls, and prices product
• Gains knowledge of multiple departments; applies understanding of processes / policies
• Complies with Store and department SOPs, policies, and applicable laws
• For the Service cross functional team, works as a Checker when not performing Cross Functional duties
• Food Safety / Sanitation: Ensures compliance with departmental / Store SOPs for food safety and sanitation
• Properly operates and maintains all equipment
• Cleans / sanitizes sales floor, display cases, prep areas, and equipment

Qualifications

Age Requirement: 18+

Work Experience: 6+ months of experience in H-E-B Store operations

• Required Knowledge/Skills/Abilities:
  • Knowledge of computer systems (Symbol, ACR, label machine)
  • Customer service and interpersonal skills
  • Verbal / written communication and reading skills
  • Ability to adapt to performing a wide range of duties across multiple departments
  • Ability to work autonomously
• Required Education: HS Diploma or GED or equivalent
• Required Licenses/Certifications: Completion of Company Orientation and Safety Training
• Physical Demands & Working Conditions:
  • Function in a fast-paced, retail environment, requiring detailed and precise tasks; Work with Customers, staying attentive to their needs; Work flexible schedules to accommodate differing department shifts
  • Perform the following, based on your Department:
    • Bakery: Constantly* reach at waist, grasp; Frequently stand, walk, reach at shoulder, bend; Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction; Occasionally be exposed to wet, cold, hot conditions, loud noise; Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs**
    • Dairy / Frozen / Grocery / Market: Constantly* reach at waist, grasp; Frequently stand, walk; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally be exposed to wet, cold conditions, loud noise; DAIRY: Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs**; FROZEN: Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs**; GROCERY: Demonstrate the ability to lift 50 lbs, and manage in excess of 80 lbs**; MARKET: Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs**
    • Deli: Constantly* reach at waist, grasp; Frequently stand, walk, stoop; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally be exposed to wet, cold, hot conditions, loud noise; Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs**
    • Cosmetics / Drugstore / General Merchandise: Constantly* reach at waist, grasp; Frequently stand, walk; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally be exposed to wet conditions, loud noise, ambient temperatures; COSMETICS: Demonstrate the ability to lift 45 lbs, and manage in excess of 45 lbs**; DRUGSTORE: Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs**; GM: Demonstrate the ability to lift 50 lbs, and manage in excess of 45 lbs**
    • Floral: Constantly* reach at waist, grasp; Frequently stand, walk; Frequently be exposed to cold conditions; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally be exposed to wet, cold, hot conditions, loud noise; Demonstrate the ability to lift 55 lbs, and manage in excess of 45 lbs**
    • Gas Station: Constantly* sit, reach at waist; Frequently grasp; Occasionally stand, walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs**
    • Produce: Constantly* reach overhead, reach at shoulder, reach at waist, pivot, grasp; Frequently walk, reach at knee, reach at floor, stoop, squat, twist, push / pull with arms