Austin 26 (Parmer/Whitestone) CFT - Cross Functional Rep - Part time

Responsibilities

• Provide general customer service, including answering questions, taking orders, and assisting with product selection using suggestive selling techniques
• Make regular product announcements to inform customers
• Work a flexible schedule to accommodate shifts across multiple departments
• Perform duties in multiple departments, including technical or perishable areas such as bakery, floral, market, deli, produce, seafood, and service
• Perform stocking and replenishment, product returns and rotation, product selection, service support, inventory accuracy, and additional duties across the store
• Build, stock, and maintain displays and fixtures
• Assist with inventory control, including loading, unloading, and moving product
• Slice, package, label, rotate, merchandise, cull, and price product
• Gain knowledge of multiple departments and apply understanding of processes and policies
• Comply with store and department SOPs, policies, and applicable laws
• For the service cross-functional team, work as a checker when not performing cross-functional duties
• Ensure compliance with departmental and store SOPs for food safety and sanitation
• Properly operate and maintain all equipment
• Clean and sanitize sales floor, display cases, prep areas, and equipment

Qualifications

• Age requirement: 18+
• Work experience: 6+ months of experience in H-E-B store operations
• Knowledge of computer systems (Symbol, ACR, label machine)
• Customer service and interpersonal skills
• Verbal and written communication and reading skills
• Ability to adapt to performing a wide range of duties across multiple departments
• Ability to work autonomously
• Education: High school diploma or GED or equivalent
• Licenses/Certifications: Completion of company orientation and safety training

Physical Demands & Working Conditions

Function in a fast-paced, retail environment requiring detailed and precise tasks. Work with customers, staying attentive to their needs. Work flexible schedules to accommodate differing department shifts.

Physical demands vary by department. Examples include:

• Bakery: Constantly reach at waist and grasp; frequently stand, walk, reach at shoulder, and bend; occasionally sit, reach overhead, reach at knee or floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; occasionally exposed to wet, cold, hot conditions and loud noise; ability to lift 50 lbs and manage in excess of 70 lbs
• Dairy / Frozen / Grocery / Market: Constantly reach at waist and grasp; frequently stand and walk; occasionally reach overhead, reach at shoulder, reach at knee or floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; occasionally exposed to wet, cold conditions and loud noise; ability to lift 40–60 lbs and manage in excess of 75–85 lbs depending on department
• Deli: Constantly reach at waist and grasp; frequently stand, walk, stoop; occasionally perform other movements; occasionally exposed to wet, cold, hot conditions and loud noise; ability to lift 55 lbs and manage in excess of 65 lbs
• Cosmetics / Drugstore / General Merchandise: Constantly reach at waist and grasp; frequently stand and walk; occasionally perform other movements; occasionally exposed to wet conditions, loud noise, and ambient temperatures; ability to lift 15–50 lbs and manage in excess of 15–45 lbs depending on department
• Floral: Constantly reach at waist and grasp; frequently stand and walk; frequently exposed to cold conditions; occasionally perform other movements; occasionally exposed to wet, cold, hot conditions and loud noise; ability to lift 55 lbs and manage in excess of 45 lbs
• Gas Station: Constantly sit and reach at waist; frequently grasp; occasionally stand, walk, and perform other movements; ability to lift 40 lbs and manage in excess of 40 lbs
• Produce: Constantly reach overhead, at shoulder, at waist, pivot, and grasp; frequently walk and perform other movements; occasionally stand, bend, crouch, kneel, stair climb; occasionally exposed to wet, cold, hot conditions and loud noise; ability to lift 60 lbs and manage in excess of 75 lbs
• Seafood: Constantly reach at waist and grasp; frequently stand, walk, pivot, push/pull with arms; frequently exposed to wet and cold; occasionally perform other movements; occasionally exposed to hot conditions, loud noise, and ambient temperatures; ability to lift 50 lbs and manage in excess of 25 lbs
• Service: Constantly stand, walk, reach at waist, grasp; occasionally perform other movements; occasionally exposed to cold, hot, loud noises, ambient temperatures, and wet conditions; ability to lift 50 lbs and manage in excess of 30 lbs
• Shelf Edge: Constantly reach at waist and grasp; frequently stand and walk; occasionally perform other movements; occasionally exposed to cold, hot, loud noises, ambient temperatures, and wet conditions; ability to lift 50 lbs and manage in excess of 65 lbs

Measurements are generally defined as: Constantly (5.5+ hours per 8-hour day), Frequently (2.5–5.5 hours per 8-hour day), Occasionally (0–2.5 hours per 8-hour day). Partners must never lift beyond their own safe lifting limit; if an item is too heavy, break it down or ask for assistance.