CFT - Cross Functional Rep - Part time

About the Role

As a Cross-Functional Representative, you'll provide general customer service, work at the front end as a checker, and perform duties across multiple departments including packaging, stocking, rotation, production, and sanitation.

Responsibilities

• Provides excellent customer service; answers customer questions regarding products, takes orders, and assists with product selection.
• Uses suggestive selling techniques to meet customer needs and build department sales.
• Makes regular product announcements to inform customers.
• Works a flexible schedule to accommodate shifts of different departments.
• Performs duties in multiple departments, including technical or perishable areas such as bakery, floral, market, etc.
• Performs stocking and replenishment, product returns and rotation, product selection, service support, and ensures inventory accuracy across the store in multiple departments.
• Builds, stocks, and maintains displays and fixtures.
• Assists with inventory control; loads, unloads, and moves product.
• Slices, packages, labels, rotates, merchandises, culls, and prices product.
• Gains knowledge of multiple departments; applies understanding of processes and policies.
• Complies with store and department SOPs, policies, and applicable laws.
• For the Service cross-functional team, works as a checker when not performing cross-functional duties.
• Ensures compliance with departmental/store SOPs for food safety and sanitation.
• Properly operates and maintains all equipment.
• Cleans and sanitizes sales floor, display cases, prep areas, and equipment.

Duties and responsibilities may be modified at any time based on business needs.

Requirements

• 18 years or older.
• 6+ months of experience in H-E-B Store operations.
• Knowledge of computer systems (Symbol, ACR, label machine).
• Customer service and interpersonal skills.
• Verbal/written communication and reading skills.
• Ability to adapt to performing a wide range of duties across multiple departments.
• Ability to work autonomously.
• High School Diploma or GED or equivalent.
• Completion of Company Orientation and Safety Training.

Physical Demands & Working Conditions

Function in a fast-paced, retail environment, requiring detailed and precise tasks. Work flexible schedules to accommodate differing department shifts.

• Bakery:
  • Constantly: reach at waist, grasp.
  • Frequently: stand, walk, reach at shoulder, bend.
  • Occasionally: sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements, shoulder abduction.
  • Occasionally exposed to wet, cold, hot conditions, loud noise.
  • Ability to lift 50 lbs, manage in excess of 70 lbs.
• Dairy/Frozen/Grocery/Market:
  • Constantly: reach at waist, grasp.
  • Frequently: stand, walk.
  • Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
  • Occasionally exposed to wet, cold conditions, loud noise.
  • Dairy: Ability to lift 40 lbs, manage in excess of 85 lbs.
  • Frozen: Ability to lift 60 lbs, manage in excess of 75 lbs.
  • Grocery: Ability to lift 50 lbs, manage in excess of 80 lbs.
  • Market: Ability to lift 40 lbs, manage in excess of 40 lbs.
• Deli:
  • Constantly: reach at waist, grasp.
  • Frequently: stand, walk, stoop.
  • Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
  • Occasionally exposed to wet, cold, hot conditions, loud noise.
  • Ability to lift 55 lbs, manage in excess of 65 lbs.
• Cosmetics/Drugstore/General Merchandise:
  • Constantly: reach at waist, grasp.
  • Frequently: stand, walk.
  • Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
  • Occasionally exposed to wet conditions, loud noise, ambient temperatures.
  • Cosmetics: Ability to lift 45 lbs, manage in excess of 45 lbs.
  • Drugstore: Ability to lift 15 lbs, manage in excess of 15 lbs.
  • General Merchandise: Ability to lift 50 lbs, manage in excess of 45 lbs.
• Floral:
  • Constantly: reach at waist, grasp.
  • Frequently: stand, walk, exposed to cold conditions.
  • Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
  • Occasionally exposed to wet, cold, hot conditions, loud noise.
  • Ability to lift 55 lbs, manage in excess of 45 lbs.
• Gas Station:
  • Constantly: sit, reach at waist.
  • Frequently: grasp.
  • Occasionally: stand, walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
  • Ability to lift 40 lbs, manage in excess of 40 lbs.
• Produce:
  • Constantly: reach overhead, reach at shoulder, reach at waist, pivot, grasp.
  • Frequently: walk, reach at knee, reach at floor, stoop, squat, twist, push/pull with arms, pinch, perform fine motor movements.
  • Occasionally: stand, bend, crouch, kneel, stair climb.
  • Occasionally exposed to wet, cold, hot conditions, loud noise.
  • Ability to lift 60 lbs, manage in excess of 75 lbs.
• Seafood:
  • Constantly: reach at waist.
  • Frequently: stand, walk, pivot, push/pull with arms, grasp, exposed to wet and cold.
  • Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion.
  • Occasionally exposed to hot conditions, loud noise, ambient temperatures.
  • Ability to lift 50 lbs, manage in excess of 25 lbs.
• Service:
  • Constantly: stand, walk, reach at waist, grasp.
  • Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
  • Occasionally exposed to cold, hot, loud noises, ambient temperatures, wet conditions.
  • Ability to lift 50 lbs, manage in excess of 30 lbs.
• Shelf Edge:
  • Constantly: reach at waist, grasp.
  • Frequently: stand, walk.
  • Occasionally: sit, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
  • Occasionally exposed to cold, hot, loud noises, ambient temperatures, wet conditions.
  • Ability to lift 50 lbs, manage in excess of 65 lbs.

Frequency definitions: Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day.

Partners must never lift beyond their own safe lifting limit. If an item is too heavy, break it down or ask for assistance.