Sales Support Rep Part-Time

About the role

Victra is Verizon's largest premium retailer in the United States. We are seeking part-time Sales Support Representatives who deliver world-class service to every guest, every time. From supporting our team's sales process to sharing your product knowledge, you will connect our guests to what matters most. You will be the face of Victra, with endless opportunities for advancement and a supportive team environment.

Our values of performance, collaboration, innovation, integrity, and celebration fuel our culture. Join our knowledgeable and dedicated team to connect technology to life in the most trustworthy, fun, and rewarding way.

Responsibilities

• Work alongside peers and store leaders to support account reviews, accessory recommendations, data transfers, and customer queue triage during heavy traffic periods.
• Take the lead on merchandising, store cleanliness, and operational functions.
• Deliver outstanding customer service during every guest interaction, ensuring each visit is a positive and memorable experience.
• Conduct thorough account reviews to understand guest needs and present thoughtful product and service recommendations.
• Be a passionate guest advocate with the desire to be yourself when connecting and having fun doing it.
• Provide product benefits and solution recommendations through exceptional customer service to deliver what our customers need.
• Create personal connections with guests to make tech look simple.
• Support a fast-paced store environment by assisting the team with guest interactions, account reviews, and customer follow-through.

Requirements

• High school diploma or GED.
• One or more years of customer service, preferably in a retail or service environment.
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.
• At least 18 years of age.
• Demonstrated experience communicating with customers to find solutions.
• Legally authorized to work in the United States.

Physical Requirements

• Ability to lift 10 pounds.
• Ability to stand for long periods of time.

Training Requirements

• All Sales Support Representatives must attend and complete a four-day New Hire University (NHU) training program within 30 days of their official start date. This class may include overnight travel at the company's expense.
• Various online and computer-based training will be required throughout your employment with Victra.

Benefits

• Paid Training
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Career Advancement Opportunities
• A comprehensive benefits list (viewable here), subject to the terms and conditions of the plan document or insurance policy.

Pay

$14.50 per hour.

Schedule

Flexible schedule ranging from 8 to 25 hours per week.