Austin 29 (Westlake) Service - Cross Functional Specialist - Part time

About the role

As a Cross-Functional Specialist, you'll provide general customer service, checking on the front end, and work across multiple departments in packaging, stocking, rotation, production, and sanitation duties.

Responsibilities

• Provides excellent customer service; answers customer questions regarding products, takes orders, assists with product selection
• Performs stocking and replenishment, product returns and rotation, product selection, service support, receiving and inventory accuracy, and additional duties across the total store in multiple departments
• Complies with Store and department SOPs, policies, and applicable laws
• Gains knowledge of multiple departments; applies understanding of processes and policies
• Uses suggestive selling techniques to meet customer needs and build department sales
• Works a flexible schedule to accommodate shifts of different departments
• For the Service cross-functional team, works as a Checker when not performing Cross-Functional duties
• Receives/ensures accuracy of all incoming loads (H-E-B, DSD)
• Ensures communication of vendor stock conditions and levels to appropriate parties
• Can step in in the absence of the Lead; may train Partners on the team
• Performs duties in technical or perishable areas such as bakery, floral, market, etc., and operates power equipment
• Performs Cross-Functional Rep duties as needed
• Ensures compliance with departmental/Store SOPs for food safety and sanitation; ensures compliance with receiving-related guidelines/SOPs
• Properly operates and maintains all equipment

Qualifications

• Age Requirement: 18+
• Work Experience: 1+ years of experience in H-E-B Store operations
• Required Knowledge/Skills/Abilities:
  • Knowledge of computer systems (Symbol, ACR, label machine)
  • Strong customer service and interpersonal skills
  • Verbal and written communication and reading skills
  • Planning and organizing skills
  • Ability to adapt quickly to performing a wide range of duties across multiple departments
  • Ability to work well independently
  • Strong eye for detail
• Education: High School Diploma or GED or equivalent
• Licenses/Certifications: Completion of Company Orientation and Safety Training

Physical Demands & Working Conditions

Function in a fast-paced, retail environment, requiring detailed and precise tasks. Work with customers, staying attentive to their needs. Work flexible schedules.

Bakery: Constantly reach at waist, grasp; frequently stand, walk, reach at shoulder, bend; occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements, shoulder abduction; occasionally exposed to wet, cold, hot conditions, loud noise; lift 50 lbs, manage in excess of 70 lbs.

Dairy / Frozen / Grocery / Market: Constantly reach at waist, grasp; frequently stand, walk; occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; occasionally exposed to wet, cold conditions, loud noise.

Dairy: Lift 40 lbs, manage in excess of 85 lbs.

Frozen: Lift 60 lbs, manage in excess of 75 lbs.

Grocery: Lift 50 lbs, manage in excess of 80 lbs.

Market: Lift 40 lbs, manage in excess of 40 lbs.

Deli: Constantly reach at waist, grasp; frequently stand, walk, stoop; occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; occasionally exposed to wet, cold, hot conditions, loud noise; lift 55 lbs, manage in excess of 65 lbs.

Cosmetics / Drugstore / General Merchandise: Constantly reach at waist, grasp; frequently stand, walk; occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; occasionally exposed to wet conditions, loud noise, ambient temperatures.

Cosmetics: Lift 45 lbs, manage in excess of 45 lbs.

Drugstore: Lift 15 lbs, manage in excess of 15 lbs.

GM: Lift 50 lbs, manage in excess of 45 lbs.

Floral: Constantly reach at waist, grasp; frequently stand, walk; frequently exposed to cold conditions; occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; occasionally exposed to wet, cold, hot conditions, loud noise; lift 55 lbs, manage in excess of 45 lbs.

Gas Station: Constantly sit, reach at waist; frequently grasp; occasionally stand, walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; lift 40 lbs, manage in excess of 40 lbs.

Produce: Constantly reach overhead, reach at shoulder, reach at waist, pivot, grasp; frequently walk, reach at knee, reach at floor, stoop, squat, twist, push/pull with arms, pinch, perform fine motor movements; occasionally stand, bend, crouch, kneel, stair climb; occasionally exposed to wet, cold, hot conditions, loud noise; lift 60 lbs, manage in excess of 75 lbs.

Seafood: Constantly reach at waist; frequently stand, walk, pivot, push/pull with arms, grasp; frequently exposed to wet and cold; occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion; occasionally exposed to hot conditions, loud noise, ambient temperatures; lift 50 lbs, manage in excess of 25 lbs.

Service: Constantly stand, walk, reach at waist, grasp; occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; occasionally exposed to cold, hot, loud noises, ambient temperatures, wet conditions; lift 50 lbs, manage in excess of 30 lbs.

Shelf Edge: Constantly reach at waist, grasp; frequently stand, walk; occasionally sit, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; occasionally exposed to cold, hot, loud noises, ambient temperatures, wet conditions; lift 50 lbs, manage in excess of 65 lbs.

Measurements: Constantly = 5.5+ hours per 8-hour day; Frequently = 2.5–5.5 hours per 8-hour day; Occasionally = 0–2.5 hours per 8-hour day.

Partners must never lift beyond their own safe lifting limit. If an item is too heavy, break it down or ask for assistance.