Austin 33 (Nutty Brown/Hwy 290) CFT - Cross Functional Rep - Full time

About the role

As a Cross-Functional Representative, you’ll provide general customer service, checking on the front end, and work across multiple departments in packaging, stocking, rotation, production, and sanitation duties.

Responsibilities

• Provides excellent customer service; answers customer questions regarding products and takes orders
• Assists with product selection using suggestive selling techniques to meet customer needs and build department sales
• Makes regular product announcements to inform customers
• Works a flexible schedule to accommodate shifts of different departments
• Performs duties in multiple departments, including technical or perishable areas such as bakery, floral, market, deli, produce, seafood, and service
• Performs stocking and replenishment, product returns and rotation, product selection, service support, inventory accuracy, and additional duties across the total store
• Builds, stocks, and maintains displays and fixtures
• Assists with inventory control; loads, unloads, and moves product
• Slices, packages, labels, rotates, merchandises, culls, and prices product
• Gains knowledge of multiple departments and applies understanding of processes and policies
• Complies with store and department SOPs, policies, and applicable laws
• For the service cross-functional team, works as a checker when not performing cross-functional duties
• Ensures compliance with departmental and store SOPs for food safety and sanitation
• Properly operates and maintains all equipment
• Cleans and sanitizes sales floor, display cases, prep areas, and equipment

Qualifications

• Age requirement: 18+
• Work experience: 6+ months of experience in H-E-B store operations
• Required knowledge, skills, and abilities:
  • Knowledge of computer systems (Symbol, ACR, label machine)
  • Customer service and interpersonal skills
  • Verbal and written communication and reading skills
  • Ability to adapt to performing a wide range of duties across multiple departments
  • Ability to work autonomously
• Education: High school diploma or GED or equivalent
• Licenses/Certifications: Completion of company orientation and safety training

Physical Demands & Working Conditions

Function in a fast-paced, retail environment requiring detailed and precise tasks. Work with customers, staying attentive to their needs. Work flexible schedules to accommodate differing department shifts.

Department-specific physical demands include:

• Bakery: Constantly reach at waist and grasp; frequently stand, walk, reach at shoulder, bend; occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; occasionally exposed to wet, cold, hot conditions and loud noise; ability to lift 50 lbs and manage in excess of 70 lbs
• Dairy / Frozen / Grocery / Market: Constantly reach at waist and grasp; frequently stand, walk; occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; occasionally exposed to wet, cold conditions and loud noise
  • Dairy: Ability to lift 40 lbs and manage in excess of 85 lbs
  • Frozen: Ability to lift 60 lbs and manage in excess of 75 lbs
  • Grocery: Ability to lift 50 lbs and manage in excess of 80 lbs
  • Market: Ability to lift 40 lbs and manage in excess of 40 lbs
• Deli: Constantly reach at waist and grasp; frequently stand, walk, stoop; occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; occasionally exposed to wet, cold, hot conditions and loud noise; ability to lift 55 lbs and manage in excess of 65 lbs
• Cosmetics / Drugstore / General Merchandise: Constantly reach at waist and grasp; frequently stand, walk; occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; occasionally exposed to wet conditions, loud noise, and ambient temperatures
  • Cosmetics: Ability to lift 45 lbs and manage in excess of 45 lbs
  • Drugstore: Ability to lift 15 lbs and manage in excess of 15 lbs
  • General Merchandise: Ability to lift 50 lbs and manage in excess of 45 lbs
• Floral: Constantly reach at waist and grasp; frequently stand, walk; frequently exposed to cold conditions; occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; occasionally exposed to wet, cold, hot conditions and loud noise; ability to lift 55 lbs and manage in excess of 45 lbs
• Gas Station: Constantly sit and reach at waist; frequently grasp; occasionally stand, walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; ability to lift 40 lbs and manage in excess of 40 lbs
• Produce: Constantly reach overhead, reach at shoulder, reach at waist, pivot, grasp; frequently walk, reach at knee, reach at floor, stoop, squat, twist, push/pull with arms, pinch, perform fine motor movements; occasionally stand, bend, crouch, kneel, stair climb; occasionally exposed to wet, cold, hot conditions and loud noise; ability to lift 60 lbs and manage in excess of 75 lbs
• Seafood: Constantly reach at waist; frequently stand, walk, pivot, push/pull with arms, grasp; frequently exposed to wet and cold; occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion; occasionally exposed to hot conditions, loud noise, and ambient temperatures; ability to lift 50 lbs and manage in excess of 25 lbs
• Service: Constantly stand, walk, reach at waist, grasp; occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; occasionally exposed to cold, hot, loud noises, ambient temperatures, and wet conditions; ability to lift 50 lbs and manage in excess of 30 lbs
• Shelf Edge: Constantly reach at waist and grasp; frequently stand, walk; occasionally sit, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; occasionally exposed to cold, hot, loud noises, ambient temperatures, and wet conditions; ability to lift 50 lbs and manage in excess of 65 lbs

Frequency definitions: Constantly (5.5+ hours per 8-hour day), Frequently (2–5.5 hours per 8-hour day), Occasionally (0–2.5 hours per 8-hour day). Partners must never lift beyond their own safe lifting limit; if an item is too heavy, break it down or ask for assistance.

The work environment characteristics described are representative of those encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.