Associate Patient Care Coordinator

About the role

The Associate Patient Care Coordinator provides patient care in accordance with established methods and techniques and conforms to recognized standards.

Primary Responsibilities

• Greets patients for providers, answers the telephone, routes calls/tasks, books appointments, verifies patient insurance coverage, acts as cashier for payments and prepares for appointments
• Greet and check patients in, verify current demographics and insurance coverage. Notifies back-office staff of patient's arrival in a timely manner
• Working knowledge of the referral process
• Uses the correct search criteria to eliminate the creation of duplicate documentation and enters in the EHR
• Contact the assistant or provider promptly when an acutely ill patient either telephones or approaches the reception desk with or without an appointment
• Direct patient flow and prepare patients for exams
• Proactively monitors and manages provider schedules for accuracy
• Actively participate in the cleaning of shared work areas
• Participate in the orientation and training of new employees
• May work at multiple sites as determined by department necessity
• Ability to conduct patient outreach
• Performs all other duties as assigned

Qualifications

• High School Diploma/GED
• 1+ years of computer proficiency experience (multi-tasking through multiple applications including Microsoft Outlook, Excel, and Word)
• 1+ years of customer service or healthcare related experience

Preferred Qualifications

• Experience working with an electronic health record
• Knowledge of medical terminology
• Experience working with scheduling programs
• Ability to work well with providers, clinical staff and patients
• 1+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records

Soft Skills

• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)