Associate Patient Care Coordinator

About the role

Optum NY/NJ is seeking an Associate Patient Care Coordinator to join their team in Carmel, NY. This role is part of the Optum Care Delivery team, dedicated to improving healthcare for everyone.

Responsibilities

• Greet patients, family members and guests with a friendly smile
• Obtain and update patient information, including name, address, and insurance details
• Perform insurance verification on the date of service
• Schedule appointments and procedures efficiently
• Answer incoming and outgoing calls promptly and courteously
• Follow Payment Security policy and Optum Medical guidelines
• Maintain a work queue list and complete pending actions such as referrals and scheduling appointments
• Check in and check out patients
• Document and follow up on referrals and specialist appointments
• Adhere to Optum Employee Policies and standards
• Work cohesively with the care team to achieve team goals
• Comfortable working in a high-paced environment
• Participate in care planning and coordination with the multidisciplinary team
• Schedule and track patient care activities
• Communicate effectively with patients and other healthcare professionals
• Comply with administrative policies to ensure quality of care
• Keep up-to-date with current medical requirements and maintain patient confidentiality
• Crosstrain and assist in other locations as needed

Qualifications

• High School Diploma/GED
• 1+ years of computer proficiency experience (e.g., using Microsoft Outlook, Excel, and Word)
• 1+ years of customer service or healthcare experience
• Ability to work a 40-hour work week, typically Monday through Friday, between 8:00 am to 5:30 pm

Preferred Qualifications

• 1+ years of experience in medical office positions, including scheduling, insurance verification, and maintaining medical records
• Experience with an electronic health record (EPIC)
• Knowledge of medical terminology

Soft Skills

• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with healthcare providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills

Benefits

• Paid Time Off starting with the first pay period, plus 8 Paid Holidays
• Medical, dental, vision, life, and AD&D insurance, short-term and long-term disability coverage
• 401(k) savings plan, employee stock purchase plan
• Education reimbursement
• Employee discounts
• Employee assistance program
• Employee referral bonus program
• Voluntary benefits (e.g., pet insurance, legal insurance, LTC insurance)

Pay and Schedule

The hourly pay for this role ranges from $16.15 to $28.80 per hour based on full-time employment. The schedule is Monday through Friday, typically between 8:00 am to 5:30 pm.

UnitedHealth Group

UnitedHealth Group offers competitive base pay, a comprehensive benefit program, performance rewards, and a management team committed to your success. Some of our offerings include:

• Paid Time Off
• Medical, dental, and vision plans
• Short-term and long-term disability coverage
• 401(k) savings plan
• Employee stock purchase plan
• Education reimbursement
• Employee discounts
• Employee assistance program
• Employee referral bonus program
• Voluntary benefits

We are committed to providing a supportive work environment and offering a range of benefits to help you live well. Our mission is to help people live healthier lives and make the health system work better for everyone.