Associate Patient Care Coordinator

About the role

Pursue your passion and potential at Southwest Medical, part of Optum, as an Associate Patient Care Coordinator. Our team is dedicated to improving health outcomes by connecting people with the care they need.

Responsibilities

• Greets patients as they arrive and manages appropriate standard wait times
• Completes check-in and check-out tasks including patient demographic verification, insurance verification, pre-authorizations, precertification of procedures, and document copies
• Collections co-payments, co-insurance, and deductibles and issues receipts
• Manages cashier box and daily deposits according to company policies
• Answers phones and schedules appointments
• Answers telephone calls, re-directs calls as appropriate, assists callers with questions or concerns, and takes messages as needed
• Manages medical records (maintains, files/scans, prepares for schedule)
• Ensures all correspondence is scanned and/or filed, processes requests for medical records release, and maintains appropriate logs, etc.
• Establishes and maintains effective working relationships with patients, employees, and the public
• Performs all other related duties as assigned

Qualifications

• High School Diploma/GED
• 1+ years of customer service or healthcare related experience
• Beginner level of proficiency with Microsoft Excel, Word, Outlook, and PowerPoint
• Ability to travel 10% of the time to nearby offices
• Ability to work a flexible 40-hour work week between the hours of 6:30 am to 5:30 pm PST

Preferred Qualifications

• 1+ years of experience working in medical front office or Urgent Care position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
• 1+ years of related work experience including data entry
• Prior experience with EMR computer applications
• Bilingual (English / Spanish)

Soft Skills

• Ability to work independently and maintain good judgment and accountability
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Excellent verbal and written communication skills; ability to speak clearly and concisely, convey information in a manner that others can understand, and ability to understand and interpret information from others

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)