Associate Patient Care Coordinator

About the role

The Associate Patient Care Coordinator greets and registers patients in a prompt, pleasant and helpful manner, as well as instructs, directs, and schedules patients and visitors. The role involves collecting co-payments, co-insurance, and deductibles, issuing receipts, processing walk-in patients and visitors, managing medical records, answering phones, scheduling appointments, and answering questions or concerns.

Responsibilities

• Greets patients as they arrive and manage appropriate standard wait times
• Completes check-in and check-out tasks including patient demographic verification, insurance verification, complete pre-authorizations and/or precertification of procedures, and copy required documents
• Collections co-payments, co-insurance, and deductibles and issues receipts
• Processes walk-in patients and visitors
• Periodic disinfection/cleaning of lobby area
• Answers phones and schedules appointments
• Answers telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as needed
• Manages medical records (maintains, files/scans, prepares for schedule)
• Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc.
• Establishes and maintains effective working relationships with patients, employees, and the public
• Performs all other related duties as assigned

Requirements

• High School Diploma/GED
• 1+ years of experience in a professional customer service setting
• 1+ years of computer proficiency in MS Office
• Ability to travel 10% of the time if needed for coverage at other offices

Preferred Qualifications

• Bilingual in English & Spanish
• Receptionist experience
• Healthcare experience
• EPIC experience

Soft Skills

• Ability to work independently and as a team, and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, convey information in a manner that others can understand, as well as ability to understand and interpret information from others

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Pay and Schedule

The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Schedule

Monday through Friday, from 8:00 am to 4:30 pm. Rotating Saturdays from 8:00 am to 1:00 pm once a month. The schedule will be determined by the supervisor upon hire. May be asked to float to other clinics as needed.

Location

575 Underhill Blvd, Ste 140, Syosset NY, 11791

Qualifications

• High School Diploma/GED
• 1+ years of experience in a professional customer service setting
• 1+ years of computer proficiency in MS Office
• Ability to travel 10% of the time if needed for coverage at other offices

Preferred Qualifications

• Bilingual in English & Spanish
• Receptionist experience
• Healthcare experience
• EPIC experience

Soft Skills

• Ability to work independently and as a team, and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, convey information in a manner that others can understand, as well as ability to understand and interpret information from others

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Pay and Schedule

The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Schedule

Monday through Friday, from 8:00 am to 4:30 pm. Rotating Saturdays from 8:00 am to 1:00 pm once a month. The schedule will be determined by the supervisor upon hire. May be asked to float to other clinics as needed.