Associate Patient Care Coordinator

About the role

Optum Pediatrics Huntington has an immediate opening for an Associate Patient Care Coordinator to join their team. The role is part of the Optum Care Delivery team, dedicated to making healthcare better for everyone.

Responsibilities

• Greet patients and conduct check-in process: Collect or verify demographic information, including key demographic fields
• Load or update insurance information as needed
• Confirm and schedule appointments
• Verify eligibility and authorization and flag appointment accordingly
• Scan insurance card(s)
• Maintain a work queue list and complete any pending actions, such as referrals and scheduling appointments
• Answer incoming and outgoing telephone calls promptly and courteously for all specialties
• Follow Payment Security policy and procedures according to Optum Medical guidelines
• Schedule appointments using approved scheduling guidelines
• Ability to be cross-trained for medical assistant
• Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
• Monitor daily reminder call logs; conduct outreach to patients requiring appointments; contact patients who "no show" for follow-up appointments for chronic conditions or preventive care
• Respond to administrative tasks in the EHR timely
• Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits
• Absorb and assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork
• Demonstrate respect for patients and Optum staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality
• Ability to be cross-trained between departments and to be proficient in the department assigned
• Ability to cover other offices if needed
• Perform other duties as assigned

Qualifications

• High School Diploma or GED
• 1+ years of computer proficiency in Microsoft Office
• 1+ years of customer service or healthcare related experience
• Ability to cover other offices if needed

Preferred Qualifications

• 1+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
• Experience working with an electronic health record (EPIC)
• Knowledge of Medical terms

Soft Skills

• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, convey information in a manner that others can understand, and ability to understand and interpret information from others

Pay and Benefits

The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. In addition to your salary, we offer a comprehensive benefits package, including:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

For more information, please download the benefits document at: http://uhg.hr/uhgbenefits