Associate Patient Care Coordinator

About the role

Pursue your passion and potential as an Associate Patient Care Coordinator at Optum, in partnership with ProHealth Care. This role supports patient care delivery in various areas including the Emergency department, admitting, switchboard, and information desk.

Responsibilities

• Greets visitors and patients in person
• Communicates by telephone or video conferencing, upholding excellent customer service
• Handles confidential information appropriately by protecting and disclosing information to only those authorized
• Understands and follows all Switchboard departmental processes implemented
• Prioritizes by assessing and analyzing information to identify immediate emergency needs
• Demonstrates technical knowledge and competence in the departmental procedures and maintains current physician on-call schedules to ensure appropriate communication to ProHealth Care Physicians
• Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
• Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans documents as needed
• Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily
• Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed
• Provides wayfinding instructions and assists with hospital information as requested
• Captures patient admission needs, bed assignments, and tracking boards where applicable
• Maintains audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed
• May perform other duties upon request

Requirements

• High School Diploma/GED OR 5+ years of customer service experience in an office setting or professional work environment
• 1+ years of customer service experience in a medical office setting
• Intermediate level of proficiency with Microsoft Office products
• Ability to work 2 shifts per pay period, 1 weekend per calendar month, and 2 holidays per year
• Ability to work a variety of shifts to support a 24-hour operating system
• Must be 18 years or age OR older

Qualifications

• High School Diploma/GED OR 5+ years of customer service experience in an office setting or professional work environment
• 1+ years of customer service experience in a medical office setting
• Intermediate level of proficiency with Microsoft Office products
• Ability to work 2 shifts per pay period, 1 weekend per calendar month, and 2 holidays per year
• Ability to work a variety of shifts to support a 24-hour operating system
• Must be 18 years or age OR older

Skills

• Excellent customer service skills
• Excellent written and verbal communication skills
• Demonstrated ability to work in fast paced environments

Benefits

Our comprehensive benefits package includes:

• Comprehensive health plans
• Incentive and recognition programs
• Equity stock purchase
• 401(k) contribution

Hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.