Associate Patient Care Coordinator

About the role

The Associate Patient Care Coordinator is responsible for completing set processes and protocols. They work cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. They support teams in meeting financial, clinical, and service goals.

Responsibilities

• Greets patients as they arrive and manages wait time
• Completes check-in and check-out tasks, including insurance verification, pre-authorizations, and precertification of procedures, and copies required documents
• Collections co-payments, co-insurance, and deductibles and issues receipts
• Manages cashier box and daily deposits according to company policies
• Processes walk-in patients and visitors
• Answers phones and schedules appointments and procedures
• Manages medical records (maintains, files/scans, prepares for schedule)
• Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc.
• Establishes and maintains effective working relationships with patients, employees, and the public
• Performs all other related duties as assigned

Requirements

• High School Diploma/GED
• 1+ years of customer service in an office setting or healthcare related experience
• Intermediate level of proficiency with Microsoft applications
• Ability to work 40 hours per week between the hours of 7:00am - 5:00pm, Monday - Friday for business need
• Ability to travel to another local site

Preferred Qualifications

• 1+ years of experience working in medical front office / Urgent Care performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
• Prior experience with EMR computer applications
• Working knowledge of medical terminology
• Working knowledge of general office procedures

Soft Skills

• Strong communication and customer service skills both in person and via phone
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with others
• Excellent verbal and written communication skills; ability to speak clearly and concisely, convey information in a manner that others can understand, and ability to understand and interpret information from others

Benefits

Competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)