Associate Patient Care Coordinator

Primary Responsibilities

• Answer inbound calls from patients and providers regarding appointments (approximately 60-80 calls a day) and general inquiries
• Greeting and assist patients in person and by phone, ensuring a positive and compassionate patient experience
• Schedule appointments, verify insurance eligibility, and obtain required authorizations
• Register patients accurately by collecting and updating demographic, insurance, and medical information
• Collect co‑pays and outstanding balances while explaining billing and payment options
• Communicate effectively with clinical staff to coordinate patient flow and resolve questions or concerns
• Other duties, as assigned

What are the reasons to consider working for UnitedHealth Group?

• Competitive base pay
• A full and comprehensive benefit program
• Performance rewards
• A management team who demonstrates their commitment to your success

Required Qualifications

• A High School Diploma/GED
• 2+ years of customer service experience
• Basic level of proficiency in MS office

Preferred Qualifications

• Previous experience EMR system

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)