Associate Patient Care Coordinator

Primary Responsibilities

• Call patients to remind them of scheduled appointments
• Support the Clinical team in chart preparation and request medical information
• Explain the process of the wellness visit to patients including, but not limited to what is involved, who the provider is, and the location of the specialist office
• Responsible for obtaining "expert" level knowledge of the inter-workings of the Medicare Advantage plans
• Responds effectively to incoming patient calls and communicates pertinent information to designee to provide for continuity and optimal care
• Attends departmental meetings and provides constructive recommendations for areas of improvement
• Documents pertinent patient information in the electronic medical record as it relates to job function
• Covers with various providers, team members and outreach team regarding any scheduling guidelines
• Maintains established productivity, schedule adherence, and quality standards
• Uses, protects, and discloses Optum patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Performs additional duties as assigned

Qualifications

• High School Diploma/GED
• 1+ year of medical front office experience
• Intermediate level of computer proficiency (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
• 1+ year of related healthcare experience, including scheduling experience
• Knowledge of medical terminology
• EMR experience
• Office Administrative / Receptionist / Clerical experience in a medical environment

Soft Skills

• Excellent communication skills and phone etiquette
• Strong attention to detail
• Ability to multi-task
• Ability to manage time effectively and work independently

Benefits

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Pay and Schedule

The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Skills

Competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.

Benefits

Our mission of helping people live healthier lives extends to our team members. Learn more about our range of benefits designed to help you live well.

• Life
• Emotional
• Physical
• Financial

Equal Opportunity Employer

UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.