Associate Patient Care Coordinator

About the role

The Associate Patient Care Coordinator provides patient care in accordance with established methods and techniques and conforms to recognized standards. The role is located at 3680 NW Samaritan Dr, Corvallis, OR 97330 and may require occasional travel to multiple locations for coverage. The schedule is a 40-hour week, 8-hour shifts, Monday through Friday between the hours of 7:15 am to 5:30 pm PST.

Primary Responsibilities

• Participates in and maintains a culture consistent with the Service and Behavioral Standards Handbook
• Greets patients for providers, answers the telephone, routes calls/tasks, books appointments, verifies patient insurance coverage, acts as cashier for payments, and prepares for appointments
• Greets and checks patients in, verifies current demographics and insurance coverage, notifies back-office staff of patient's arrival in a timely manner
• Uses the correct search criteria to eliminate the creation of duplicate documentation and enters in the EHR
• Contact the assistant or provider promptly when an acutely ill patient either telephones or approaches the reception desk with or without an appointment
• Directs patient flow and prepares patients for exams
• Proactively monitors and manages provider schedules for accuracy
• Actively participates in the cleaning of shared work areas
• Participates in the orientation and training of new employees
• May work at multiple sites as determined by department necessity
• Performs all other duties as assigned

Qualifications

• High School Diploma/GED
• 1+ years of computer proficiency experience (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
• 1+ years of customer service or healthcare related experience
• Experience working with an electronic health record
• Knowledge of Medical terms
• Experience working with scheduling programs
• Ability to work well with providers, clinical staff and patients
• 1+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records

Soft Skills

• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, convey information in a manner that others can understand, and ability to understand and interpret information from others

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Pay and Schedule

Hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

UnitedHealth Group

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.