Associate Patient Care Coordinator

Primary Responsibilities

• Provides direct customer service and front desk assistance for assigned department to include but not limited to registering, scheduling and verifying insurance and arriving patients.
• Electronic eligibility verification, updating patient demographics, ensure required referrals and prior authorization are in place for patient visit.
• Manage No-show list. Schedules wait list, follow-up, x-ray, referral appointments.
• Handles customer account transactions, provides customer assistance, and performs and/or oversees cashiering operations.
• May be required to analyze medical records and charge entry information for financial reimbursement within the guidelines and procedures. Work TES charge entry edits.
• Adheres to policies, procedures and regulations to ensure patient safety and regulations.
• Other duties as assigned

Qualifications

• High School Diploma/GED
• 1+ year of customer service
• 6+ months of experience with medical terminology
• Basic level of experience with MS Office

Preferred Qualifications

• 1+ years of experience with electronic health records
• 1+ years of related healthcare experience, including scheduling experience
• 1+ years of experience handling and triaging of telephone calls and a multi-system phone line
• Knowledge of medical terminology
• Bilingual (English / Spanish)

Soft Skills

• Ability to work independently and as a team, and maintain good judgment and accountability
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Benefits

Competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)