Associate Patient Care Coordinator

About the role

North Shore Cardiology and Internal Medicine, part of Optum, has an immediate opening for an Associate Patient Care Coordinator to join their team. The role is responsible for completing set processes and protocols, working cooperatively with all members of the care team, and supporting the vision and mission of the organization.

Responsibilities

• Greet patients and conduct check-in process: Collect or verify demographic information, including key demographic fields
• Load or update insurance information as needed
• Answer telephone calls promptly and courteously
• Confirm and schedule appointments
• Verify eligibility and authorization and flag appointment accordingly
• Scan insurance card(s)
• Cole collect co-payments and outstanding balances
• Able to obtain authorizations for medications
• Post payments received in practice management system and provide system-generated receipts
• Schedule cardiac procedures in an organized and efficient manner
• Knowledge of cardiology and gastroenterology terminology: cardiac procedures and requirements
• Schedule appointments using approved scheduling guidelines
• Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
• Monitor daily reminder call logs; conduct outreach to patients requiring appointments; contact patients who, "no show," for follow up appointments for chronic conditions or preventive care
• Maintain administrative tasks in the EHR and respond timely
• Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits
• Closely payment batch(es) at the end of each shift, assemble, and balance batch(es) according to Optum cash control procedures
• Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork
• Demonstrate respect for patients and Optum staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality
• Perform other duties as assigned

Qualifications

• High School Diploma or GED
• 1+ years of computer proficiency experience in Microsoft Office
• 6+ months of healthcare related experience
• Ability to work a 37.5 flexible schedule - Monday-Friday: 9:00 AM - 5:00 PM (one weekday off will be scheduled by the hiring manager)
• One weekday shift: 9:00 AM - 7:00 PM
• Saturday: 7:00 AM - 2:00 PM (rotating Saturdays)

Preferred Qualifications

• Experience working with an electronic health record (EPIC)
• Knowledge of Medical terms
• 1+ years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
• Knowledge of Cardiology and Gastroenterology terms

Soft Skills

• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to be empathetic and kind towards patients
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Pay and Benefits

The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. In addition to your salary, we offer a comprehensive benefits package, including:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

UnitedHealth Group's Commitment

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Equal Opportunity Employer

We are an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.