Associate Patient Care Coordinator
About the role
The Patient Access Representative is responsible for providing patient-oriented service in a clinical or front office setting; performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting, and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast-paced, customer-oriented clinical environment.
Responsibilities
- Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits
- Utilizes computer systems to enter access or verify patient data in real-time ensuring accuracy and completeness of information
- Gathers necessary clinical information and processes referrals, pre-certification, pre-determinations, and pre-authorizations according to insurance plan requirements
- Verifies insurance coverage, benefits and creates price estimates, reverifications as needed
- Collections patient co-pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligations
- Identifies outstanding balances from patient's previous visits and attempts to collect any amount due
- Responsible for collecting data directly from patients and referring to provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge
- Responds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful manner
- Generates, reviews, and analyzes patient data reports and follows up on issues and inconsistencies as necessary
Requirements
- High School Diploma/GED
- 1+ years of customer service experience in a hospital, office setting, customer service setting, or phone support role
- Ability to work 6:00am - 6:00pm on Monday - Wednesday and 6:00am - 12:00pm on Thursday
- Must be 18 years of age or older
Preferred Qualifications
- Experience with Microsoft Office products
- Experience in a Hospital Patient Registration Department, Physician office or any medical setting
- Experience in insurance reimbursement and financial verification
- Experience in requesting and processing financial payments
- Working knowledge of medical terminology
- Understanding of insurance policies and procedures
- Ability to perform basic mathematics for financial payments
Soft Skills
- Strong interpersonal, communication and customer service skills
Physical Demands
- Standing for long periods of time (10 to 12 hours) while using a workstation on wheels and phone/headset
Benefits
Our mission of helping people live healthier lives extends to our team members. Learn more about our range of benefits designed to help you live well.
- Life: Resources and support to focus on what matters most to you, in every facet of your life.
- Emotional: Education, tools and resources to help you reduce and manage stress, build resilience and more.
- Physical: Health plans and other coverage to support wellness for you and your loved ones.
- Financial: Benefits for today and to help you plan for the future, including your retirement.
Pay and Schedule
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 to $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
Schedule
- 6:00am - 6:00pm on Monday - Wednesday
- 6:00am - 12:00pm on Thursday
Benefits
Learn more about our range of benefits designed to help you live well.
- Life: Resources and support to focus on what matters most to you, in every facet of your life.
- Emotional: Education, tools and resources to help you reduce and manage stress, build resilience and more.
- Physical: Health plans and other coverage to support wellness for you and your loved ones.
- Financial: Benefits for today and to help you plan for the future, including your retirement.